Senior ServiceNow Developer (Public Sector)

Description

This senior ServiceNow developer role focuses on public sector work and sits within the Polish team of the company, where you will support client projects.

Cooperation is open only to people based in Poland who hold EU citizenship.

The company is a large European tech firm offering consulting, digital services and software development in nearly 30 countries, with more than 55,000 employees.

Its Polish branch, the Global Delivery Center in Katowice, has operated since 2007 and now has around 1,000 specialists. The Application Services unit covers software development, data engineering, testing, CRM, ITSM and ERP integrations, and application management for clients in Scandinavia, Benelux, France, Germany, Switzerland and the UK.

Responsibilities

• Design, configure and build solutions on the ServiceNow platform, mainly in ITSM.
• Turn business requirements into scalable ServiceNow solutions.
• Take part in implementation, enhancement and optimization projects.
• Build and maintain workflows, integrations, catalog items, business rules, script includes and other custom components.
• Deliver new features and changes that meet business and technical requirements.
• Investigate complex faults, run root cause analysis and put lasting fixes in place.
• Review, tune and refactor custom code for speed, maintainability and ServiceNow best practice.
• Handle platform upgrades, patches and releases, including testing and validation.
• Monitor integrations and APIs to keep the platform running reliably.
• Keep technical documentation current for configurations, integrations and custom work.
• Work with stakeholders, consultants and Agile teams to deliver high-quality results.
• Propose and carry out ongoing improvements to functionality, performance and user experience.

Requirements

• At least 4 years of hands-on work with the ServiceNow platform.
• Hold the ServiceNow CSA (Certified System Administrator) certification.
• Deep, proven knowledge of ServiceNow ITSM.
• Advanced JavaScript scripting skills.
• Experience in Agile or Scrum teams and familiarity with ITIL practices.
• Strong problem-solving and analytical skills.
• Fluent English at B2/C1 level.
• Good communication skills for working across functional teams.
• Proactive and attentive to detail.
• Able to write down processes and pass on knowledge well.
• Willing to make occasional business trips abroad and visit the Katowice office.
• Additional ServiceNow certifications, for example CAD, CIS-ITSM, CIS-HRSD or CIS-ITOM.
• Experience with other ServiceNow modules such as HRSD, SLO, ITOM or similar.
• French at B2/C1 level.

Conditions

UoP employment: 12 000 to 16 000 PLN gross per month.

B2B contract: 100 to 140 PLN net per hour plus VAT.

The full salary range and its additional components will be shared in the first recruitment stage.

Recruitment has two stages: a phone call with a recruiter of up to 30 minutes, then a one-hour Teams interview covering general and technical questions.

The company opposes all forms of discrimination and aims for an inclusive, respectful workplace.

Benefits

• UoP: Luxmed and Medicover Sport.
• UoP: Worksmile, educational platforms and a language-learning platform.
• UoP: referral bonus, life insurance and company-paid certifications.
• UoP: conference attendance and Tech Lunches.
• UoP: access to internal communities in Project Management, Architecture, Security, Process Management, Leadership, AI and Cloud.
• UoP: access to a local kindergarten.
• UoP: a copyright-related benefit, still to be confirmed.
• B2B: Tech Lunches, Worksmile and the same internal communities.
• Free parking, fresh fruit and workation.