Senior ServiceNow Developer

Description

The Opportunity

The Senior ServiceNow Developer is responsible for understanding, designing, developing, configuring, updating, and maintaining modular, reusable solutions on the ServiceNow platform in support of HCHB business initiatives. This role partners closely with platform owners, architects, administrators, and business stakeholders to deliver scalable, secure, and user-focused solutions across ITSM, ITOM, CSM, and related ServiceNow capabilities.

The ideal candidate combines strong platform development experience with modern AI-assisted development practices, including the ability to leverage ServiceNow AI capabilities, automation tooling, and agentic AI products, to accelerate delivery and improve solution quality. This role requires strong collaboration skills, adaptability, and a continuous learning mindset to support the evolving ServiceNow ecosystem.

Responsibilities

• Align ServiceNow platform capabilities to business strategy and ServiceNow roadmap
• Develop , test, and i mplement new capabilities on the ServiceNow platform
• Assist with ServiceNow upgrades , action skipped changes , and creat e /run tests
• Stay current on ServiceNow products and applicable integrated technologie s
• What You’ll Bring
• 4 + years as a ServiceNow Developer , including 1+ year leading or mentoring team members, and e xperience as a develop er in the following areas:
• ITSM
• Incident, Problem, Change , Service Catalog
• S ervice Portal s and UI Builder
• Flow Designer, Workflow, Virtual Agent Topics , Integration Hub , c ustom spokes
• Complex a pplication integrations using REST and SOAP APIs, scripted REST APIs, web services, OAuth 2.0, transform maps, etc.
• Scoped Applications including design and deployment
• Scripting in ServiceNow
• Test Management and ATF
• ITOM
• Event Management, CMDB, and d iscovery
• Service Mapping including custom patterns
• MID Server management and troubleshooting
• CSM
• Case Management
• Agent Workspace
• Communities
• GENERAL
• ITIL framework, Agile / Scrum / Kanban , CSDM model
• Broad general knowledge of IT infrastructure topology including typical application, server, and networking configurations
• Experience designing and deploying AI solutions on and off the ServiceNow platform, with strong AI p rompt engineering skills
• Strong communication skills that include the ability to write clearly and concisely
• Knowledge of database fundamentals
• ADDITIONAL PREFERRED EXPERIENCE ( not required )
• Performance Analytics, Dashboards
• Workspaces
• Reporting
• Active Directory/PowerShell /Ansible
• AI Control Tower
• Now Assist
• CI/CD pipelines and DevOps practices for ServiceNow
• Domain-separated or multi-instance environments
• EDUCATION / CERTIFICATION / TRAINING
• Bachelor's degree in a technical field ( or equivalent experience)
• ServiceNow System Administration
• Any of the following certifications are a plus
• ServiceNow Certified Application Developer
• ITIL Foundations
• ServiceNow Discovery Fundamentals
• ServiceNow Certified Implementation Specialist – Discovery
• ServiceNow Advanced System Administration
• Scripting in ServiceNow
• CCNA or equivalent
• MCSA, RHCSA (Microsoft, RedHat)
• Additional Information
• Sponsorship: This position does not provide immigration sponsorship. Applicants must have the right to work in the U.S. without immigration sponsorship.
• What You Can Expect From Us
• We don't just help our clients succeed; we help our employees succeed. Competitive pay, robust benefits and professional development opportunities are a few of the many reasons Homecare Homebase is a great place to build your career.
• Meaningful work. Make a difference in the lives of clinicians and home-based care teams—and ultimately the patients they serve.
• Leaders who care. Work in a culture where leaders value, support and invest in their people.
• Flexibility. We value work-life balance and offer career opportunities designed to support life’s changing demands.
• A company that gives back. Each year, Homecare Homebase supports charitable initiatives that align with our mission of empowering exceptional care and helping others in need.
• Sound like a good fit? We’d love to hear from you.