Senior Program Manager - Medical Content - Ostro

Description

The company is a mission-driven pioneer in industry cloud software, helping life sciences companies get therapies to patients sooner.

It is one of the fastest-growing SaaS companies on record, passed $3B in revenue last fiscal year, and still has plenty of room to grow.

Since 2021 it has been a public benefit corporation, which requires it to weigh the interests of customers, employees, society and investors.

The role sits on the Implementation and Professional Services team, which builds an AI-powered engagement platform for pharma brands: conversational virtual navigators, personalized content journeys and omnichannel tools that give patients and HCPs accurate answers in real time.

You will apply pharma marketing editorial experience in a fast-moving SaaS setting, at the centre of how the industry is rethinking patient and HCP engagement.

Hiring steps: apply with your resume. Within 3 days you will receive a link to a personality assessment run by a third party. After you finish it, the team reviews your full application and emails a decision. If you move on, you meet the hiring manager, complete a practical case exercise, and hold a final conversation with the group's Senior Leader. The manager then sends a final decision once all interviews are done.

Responsibilities

• You will own the quality of every deliverable, from client-facing designs and content matrices through PRC submission to pre-launch QA of the live tool.
• Review tool designs and the content library and matrix for accuracy, consistency and compliance before they reach client review.
• Steer each deliverable through client review and PRC submission, with a careful editorial check in every round.
• Test the built tool before launch against PRC-approved materials, covering content accuracy and how each function works.
• Write, keep current and share the quality processes, checklists and best practices the medical editors follow.
• Lead a team of contractor medical editors, assigning, coordinating and delegating review and QA work across active projects.
• Work with PMs, copywriters, developers, CSMs and others across the implementation and customer success groups so each project is delivered successfully.

Requirements

• A bachelor's degree in life sciences, English, journalism, communications or a closely related field.
• 5+ years of medical or scientific editing, ideally at a life sciences marketing agency, medical communications agency or pharma company, including editing pharma brand marketing or patient or HCP digital content.
• A proven record of moving content through MLR or PRC review and working through client and reviewer feedback over several submission rounds.
• Sharp attention to detail, with fact-checking, proofreading and reference and citation verification skills.
• Experience building and maintaining editorial processes and QA procedures.
• Strong project management, handling many accounts and deadlines in a fast-paced setting.
• Clear written and verbal communication.
• Experience mentoring, coaching or managing editorial staff or contractors, and coordinating and delegating work across a team.
• Experience with tools for routing digital files, controlling documents or managing content, such as Veeva Vault, Ziflow or SharePoint.
• A scientific research background, such as a PhD or postdoctoral work in a life sciences field, with a move into medical writing, editing or communications.
• Familiarity with omnichannel or digital patient and HCP engagement tools.
• People management experience leading a team of editors or contractors.

Conditions

Base pay of $100,000 - $150,000.

This range is provided to meet local pay rules and is a potential base range. Actual pay may fall above or below it depending on experience and location. Offers are based on each person's qualifications, experience and expected contribution.

The role may also be eligible for other pay, such as a variable bonus and/or stock bonus.

This is a remote role in the US at mid-senior level.

You can work from home or from an office, whichever suits you best.

The headquarters is in the San Francisco Bay Area, with offices in more than 15 countries.

Benefits

• Medical, dental, vision and basic life insurance.
• Flexible PTO and company-paid holidays.
• Retirement programs.
• A 1% charitable giving program.