Senior Product Manager - Payment Solutions

Description

The company makes fuel dispensing equipment and related systems, including clean energy, payment, tank gauging and wet stock management products, and is headquartered in Austin, Texas, with technology development and manufacturing sites in several countries.

This role leads strategy, development, launch and lifecycle management for enterprise payment, loyalty, outdoor payment and forecourt products in North America, turning customer, market, regulatory and business needs into a product vision, a ranked roadmap and a delivery plan.

You will focus on outdoor payment terminals for fuel dispensers, electric vehicle charging, car washes and other unattended or self-service settings, and you will define and build integrated forecourt solutions for key customers.

You will own requirements, discovery, business cases, roadmap and cross-functional execution, working with strategic customers, commercial teams, engineering, architecture, compliance, operations, partners and senior leadership.

You will weigh customer experience, technical feasibility, compliance, operational readiness, revenue, profitability and market opportunity, and make sure customer-specific work fits the wider product portfolio and long-term strategy.

Responsibilities

• Set the product vision, strategy, goals and success measures for your assigned payment and loyalty products, aligned with company objectives, regional markets, customer needs and portfolio priorities.
• Own the product lifecycle from discovery and business case through launch, optimization and retirement.
• Find chances to converge products, reuse platforms, standardize and build scalable regional capabilities.
• Set measurable objectives and key results covering adoption, revenue, margin, customer satisfaction, operations and delivery.
• Build and maintain the North America payment roadmap, with short, medium and long-term views covering features, integrations, compliance mandates, technical enablers and platform work.
• Rank roadmap investments by customer value, strategic fit, revenue, risk reduction, regulatory urgency, effort, dependencies and total cost of ownership.
• Present roadmap options and trade-offs to senior leadership and governance forums, and keep the roadmap current as markets, delivery and customer feedback change.
• Coordinate roadmap dependencies across engineering, architecture, cybersecurity, compliance, operations, sales, marketing and other product leaders.
• Drive engineering priorities through Agile and Program Increment planning, and define release scope, sequencing, dependencies and acceptance criteria with engineering and architecture leaders.
• Take part in backlog refinement, sprint planning, demos, retrospectives and release and dependency management, keeping backlogs prioritized and tied to the roadmap.
• Resolve scope, priority, dependency, quality and delivery risks across functions, and track progress, issues and decisions, escalating where needed.
• Prepare products for development, testing, certification, deployment, operations, training and support, and confirm delivered work meets requirements and creates measurable value.
• Run a consistent Voice of Customer program using interviews, advisory sessions, feedback analysis, usage data and satisfaction insights.
• Build trusted relationships with strategic customers, commercial teams, channel partners, payment providers and internal stakeholders, and represent their needs in product, architecture, engineering and executive discussions.
• Lead executive communication on strategy, roadmap progress, risks, investment decisions and outcomes, and explain technical, commercial and regulatory topics to technical and non-technical audiences.
• Influence teams across locations and functions without direct authority.
• Develop business cases for new products, features, integrations and platform capabilities, quantifying customer value, revenue, investment, operating cost, risk, payback and return.
• Work with finance and commercial teams on forecasts, investment proposals, pricing models and profitability analysis, and support packaging and pricing decisions using customer, sales, market and cost data.
• Track performance against revenue, margin, adoption, retention, cost and customer-value targets, and recommend corrective action when targets are missed.
• Research customer trends, competitors, emerging technology and unmet needs, and run ongoing competitive analysis across payment hardware, software, loyalty, POS, gateway, acquiring and integrated commerce.
• Assess market entry options, product gaps, differentiation and threats, and use the findings to shape strategy, roadmap, positioning and investment.
• Track developments in payment technology, digital commerce, unattended payments, fuel retail, loyalty, fraud prevention and customer experience.
• Stay current on regional payment regulations, network rules, scheme mandates and industry standards, and work with compliance, legal, security, architecture and engineering to build in PCI, EMV, privacy and security requirements.
• Plan roadmap timing around certification, testing, approval, migration and implementation, and reflect risk mitigation in product and delivery plans.
• Take part in industry bodies and standards groups such as the U.S. Payments Forum, NACS and Conexxus where relevant.
• Partner with sales, marketing, customer success, implementation and support on go-to-market plans, positioning, value propositions, target segments, launch plans and competitive messaging.
• Create sales materials, presentations, demos, training, FAQs and objection-handling guidance, and support proposals, workshops, executive briefings, pilots and strategic accounts.
• Prepare internal teams for launches, covering support, documentation, training, pricing, contracts and operating procedures, then measure results and feed market feedback into future releases.
• Set up product governance, decision rights, operating processes and documentation standards, and keep product documents, roadmaps, requirements, release plans and stakeholder updates current.
• Track product health through adoption, performance, quality, incident, support, customer and commercial metrics, and find ways to improve usability, reliability, efficiency and customer experience.
• Lead post-launch reviews and apply lessons to future planning.
• Coach product managers and help build product management capability.

Requirements

• Bachelor's degree in business, computer science, engineering, information systems or a related field, or equivalent experience.
• 8+ years in product management, product strategy, engineering, systems analysis or a related area, ideally with payment hardware and software.
• 3+ years owning a regional, platform or portfolio of products.
• Experience defining product strategy and vision, gathering requirements, and building and running roadmaps.
• Experience leading complex, interdependent products or programs across functions and regions.
• Experience delivering products deployed within the payments ecosystem.
• Strong grasp of payment platform architecture, transaction flows, POS functions, payment hardware, software integrations and related services.
• Working knowledge of PCI, EMV, payment network certification, tokenization, encryption, fraud controls and applicable compliance rules.
• Experience with Agile product development, backlog management, release planning and Program Increment planning.
• Experience building business cases, assessing investments and supporting pricing or commercial decisions.
• Experience working with customers, suppliers, channel partners, commercial teams, engineering, architecture, compliance, cybersecurity and operations.
• Experience in fuel, convenience retail, hospitality or unattended payments is preferred.
• Involvement with organizations such as the U.S. Payments Forum, NACS or Conexxus is preferred.
• Experience with distributed teams across several time zones.
• A strong customer-focused product mindset.
• Willingness and ability to travel domestically and internationally.

Conditions

Pay is set by factors such as the role's responsibilities, your experience, your education or training, the job location and the key skills needed.

Success is measured by an approved, ranked and actionable roadmap, complete and traceable requirements, adoption and satisfaction gains, committed outcomes delivered on scope, time, quality and budget, revenue and margin growth, timely certification, successful launches, lower risk, managed dependencies, and better reuse and efficiency across the portfolio.

The company is an equal opportunity employer and considers applicants without regard to protected characteristics.

Be wary of recruitment fraud: the company never asks for payment or personal financial details outside its official hiring process, so verify any invitation or offer through the company's careers website.