Senior Network Operations Engineer – Tier 3

Description

The team runs network, voice, video and network-adjacent services for intelligence customers across many operating sites.

Work covers designing, building, operating and maintaining LAN and WAN networks, with ongoing upgrades to technology, maintained baselines and security compliance.

This is a full-time, regular position in information technology.

Responsibilities

• As a senior Tier 3 network operations technician, you are the top technical resource for keeping the enterprise network running, from single end-user connectivity problems to large network-wide incidents.
• Partner with the NOC, NetOps Tier 2 staff and other Tier 3 technicians to carry out break/fix work, make configuration changes and diagnose routing and switching faults.
• Design, engineer and deploy network solutions of differing complexity to meet customer needs, improve operations and support mission goals.
• Make approved changes such as port settings, VLAN assignments, ACL rules, route advertisements and standards compliance work.
• Lead root-cause analysis of complex problems by collecting detailed data, analyzing it and testing fixes.
• Carry out deployments, installs, upgrades and technical refresh work at sites spread across a wide geographic area.
• Give advanced troubleshooting support for production systems, working with little supervision and within small teams.
• Use judgment and original thinking to meet customer and operational objectives.
• Apply in-depth knowledge of OSPF and BGP, including fixing protocol issues.
• Support and troubleshoot GRE tunnels, VPNs and VRF setups in enterprise networks.
• Configure and troubleshoot HAIPEs and TACLANEs, drawing on existing experience with them.

Requirements

• Required: IAT Level II certification, for example Security+.
• Required: CCNA.
• Required: working familiarity with Cisco and Juniper equipment.
• Required: active TS/SCI with polygraph, or TS/SCI clearance plus the ability to obtain a polygraph before your start date.
• Required: GED with 9 years of experience, Associate's with 7 years, Bachelor's with 5 years, or Master's with 3 years.
• Desired: CCNP.

Conditions

Full-time, regular position.

Travel of up to 25% within the continental US.

Work may be based in more than one location; the posted range is the national average for the role.

Salary depends on location, federal contract labor categories and wage rates, related experience, skills, education and certifications.

Proposed salary range: $90,300-$189,600.

Benefits

• Coverage for health, wellbeing, finances and retirement, plus family support, continuing education and time off.
• Flexible time off you can take as you need it.
• Access to learning resources to support your career development.