Senior Network Expert & Project Manager M/F

Description

You will own the technical architecture of connectivity services, help shape innovation, run projects and hand them over cleanly to operations. You give senior technical support to Service Managers and production teams on complex incidents.

You also drive product and service innovation and lead a product community that shares strategy and fuels continuous improvement.

The team sits within the group's Digital Business & Technology function, which steers IS&T, data and digital change across the group. The company's goal is to lead in ecological transformation.

Responsibilities

• Keep your knowledge of SDWAN, LAN, WIFI, proxy, DNS/DHCP and firewall products current, including vendors Cisco Meraki, Palo Alto and Infoblox and cloud providers AWS, Azure and GCP, to guide innovation and technical change.
• Spot and assess technical and product opportunities that can be deployed or reused across business units.
• Help define technical standards and check that network architectures comply with the Technical Architecture and Operations Documents (DATEX) and existing policies.
• Provide L3 support when needed, and lead or contribute to crisis management on major incidents. Run technical diagnostics, validate action plans and drive resolution of complex critical incidents to meet customer service levels.
• Keep technical documentation and architecture compliance up to date.
• Lead projects of at least medium size as project manager using a project methodology, and make sure they pass smoothly to operational teams led by Service Managers.
• Build and lead communities around your assigned products to share strategy, product changes and service understanding.
• Drive continuous improvement through active community engagement and knowledge sharing.
• Support Service Managers in overseeing managed service provider work, especially complex tickets and critical incidents.
• Make sure technical best practice and operational procedures are followed.
• Take part in service definition, continuous improvement initiatives, vendor management and technical committees.

Requirements

• 15 years of experience with connectivity products and technologies (SDWAN, LAN, WIFI, PROXY, DNS/DHCP, FIREWALL) in an environment spanning several business units and product groups.
• Ability to define and present a technical strategy.
• Proven hands-on experience in innovation.
• Demonstrated experience as project manager on medium-sized projects at minimum.
• Experience with complex systems integration transformation and large-scale deployment.
• Already leads communities around assigned products to share strategy, product evolutions and service understanding.
• ITIL know-how: works within a service approach, ensures operational excellence and a clean handover from project to operations, with a client focus.
• Fluent English to discuss with business units and use international documentation.
• Makes complex information easy to grasp for non-experts.
• Communicates clearly with experts, non-experts and management, and broadcasts messages in an understandable way.
• Works with several teams without a direct reporting line.
• Decides or escalates as needed, and argues persuasively.
• Keeps communication clear and rigorous so stakeholders stay aligned.
• Works autonomously: understands needs, uses technical and soft skills to handle topics without routine escalation, and sets an approach to solve them efficiently.
• Plans their own activities and those of their teams.
• Leads and motivates teams from the front.
• Meets commitments, keeps seeking improvement and aims to overperform.
• Interacts well with people and fosters collaboration and cooperation.
• Combines separate elements into a coherent whole and understands quickly.

Conditions

The company gives equal consideration to all applications without discrimination and is committed to diversity.

Benefits

• Be part of a team that invests in your long-term career and development.
• Growth opportunities within headquarters and across the wider group, in France and internationally.
• Chance to join enriching projects beyond your day-to-day work.
• The group is committed to a global social pact covering all employees worldwide.
• 100% reimbursement of urban transport subscriptions.
• 10 days of RTT on top of 5 weeks of paid vacation.
• Company restaurant and meal vouchers on teleworking days.
• Profit-sharing.