Senior Manager, Customer Engineering, Central Eastern Europe & Israel - Hebrew Speaking

Description

The team sits in the go-to-market organization and reports to a Customer Engineering senior leader. It covers Central Eastern Europe and Israel.

The company runs one of the largest networks in the world, serving millions of websites and Internet properties, from individual bloggers and small businesses to Fortune 500 companies.

The product protects and speeds up any online application without new hardware, installed software, or code changes. Traffic for these properties is routed through a global network that improves with each request, which customers see as better performance and fewer spam and attack problems.

The company values curiosity over bureaucracy and iterates quickly. It expects people to use AI to ship faster, and to share every improvement with the team.

Responsibilities

• Lead a team of Customer Engineers who manage each customer's technical journey, from first discovery through adoption, retention, and account growth.
• Recruit, onboard, coach, and keep a varied team of Customer Engineers across several levels. Set clear expectations, hold regular 1:1s and performance reviews, and build a culture of useful feedback that supports growth.
• Stay hands-on in the field as a player-coach, joining customer work while managing the team day to day.
• Manage the team's opportunity pipeline, forecast new business and expansion each week, and take responsibility for the accuracy of the team's number. Spot risks early and coach reps on deal strategy.
• Own the team's targets for new business, expansion, adoption, and consumption. Work closely with Sales, Customer Experience, Professional Services, and regional leadership on account plans.
• Join Customer Engineers on key customer calls, QBRs, discovery sessions, and proof-of-concept reviews. Coach them live on architecture, commercial positioning, and executive communication.
• Make sure the team follows GTM processes for forecasting, opportunity management, account planning, and QBR cadence. Use dashboards and operating reviews to find trends, remove blockers, and keep the team consistent.
• Promote AI agents, LLMs, and automation across the team to cut manual work, improve response quality, and grow the impact of technical advice.
• Represent the team and the territory in leadership meetings. Work with Product, Engineering, Support, Marketing, and Enablement to pass field feedback up and push for customer and team needs.
• Live the company's values and build an inclusive, high-performing team based on curiosity, ownership, and continuous improvement.

Requirements

• Minimum: 5+ years leading quota-carrying, customer-facing technical teams in SaaS, cloud, or infrastructure, with a record of hiring, developing, and keeping technical people.
• Minimum: Ability to whiteboard, design, and explain complex enterprise network and security architectures well enough to guide coaching and deal reviews.
• Minimum: Strong communication skills, able to turn technical detail into business outcomes for hands-on engineers and C-level executives.
• Minimum: Proven record of owning and forecasting a revenue target, ideally in enterprise B2B SaaS or infrastructure. Solid grasp of enterprise sales cycles, SaaS metrics, ACV, renewals, and expansion.
• Minimum: Strong people management, including coaching technical sellers through complex deals, hard conversations, and career growth. Comfortable giving direct, actionable feedback.
• Minimum: Excellent written and spoken English and Hebrew. Able to influence executives, peers, and cross-functional teams, and to represent the team in executive QBRs and regional business reviews.
• Minimum: Working familiarity with AI-assisted workflows, LLMs, and automation that raise team productivity. Willing to adopt AI tools first and lead by example.
• Minimum: You do not need to be a hands-on engineer in every area. Show fluency in at least two or three of these areas and follow architecture discussions well enough to coach reps: Internet fundamentals (DNS, HTTP(S), TCP/IP, SSL/TLS); security (WAF, Bot Management, Zero Trust, SASE, threat mitigation); performance (caching, latency, content delivery, traffic steering); cloud, edge, API, automation, or developer tooling experience.
• Minimum: An undergraduate or graduate degree in Computer Science, Engineering, Business, or a related field.
• Strongly preferred: Experience with the company's products or with CDN, security edge, Zero Trust, developer platform, or AI workloads.
• Strongly preferred: Experience managing managers or teams spread across regions and time zones.
• Strongly preferred: A record of improving operating cadence, enablement, and forecasting discipline in a fast-growing technical sales organization.
• Strongly preferred: Understanding of compliance frameworks such as PCI DSS, HIPAA, SOC 2, GDPR, or FedRAMP.
• Strongly preferred: Background at hyperscalers, digital natives, distributed systems teams, or startups, which brings deeper cloud and architecture knowledge.
• Strongly preferred: Prior quota-carrying solutions, customer, or sales engineering experience, or a related technical role.

Conditions

Location: London, United Kingdom, or Amsterdam, Netherlands.

Competitive base salary.

Netherlands-based hires: estimated annual salary is EUR 133,000 to EUR 209,000. This includes the on-target incentive under the Sales Compensation Plan.

Travel of 25% to 50% to attend customer meetings, team offsites, industry events, and in-person collaboration.

Applicants who reach the offer stage may be asked to attend an in-person interview at a company office or hub. Details come at that stage.

This role may involve access to information controlled under U.S. export laws, including the Export Administration Regulations. Any offer may depend on your ability to receive controlled software or technology without sponsorship for an export license.

Benefits

• Variable compensation linked to team results against new business, expansion, adoption, and retention targets.
• Eligibility to take part in the company's equity plan.
• Incentive pay under the Sales Compensation Plan.