Senior IT CRM Product Owner, US Oncology

Description

Senior CRM product owner role on the U.S. Oncology customer engagement platform, posted 23-Oct-2026.

You will lead the rollout of Salesforce Life Science Cloud and update the integration setup, aiming for a connected, data-driven experience for healthcare providers and patients.

You link global product teams with local U.S. delivery, adapting core platforms so oncology treatments reach the right patients at the right time.

The role sits where life sciences and technology meet, and the company is working on a digital transformation of its customer engagement ecosystem.

Responsibilities

• Lead the technical build and tuning of Salesforce Life Science Cloud, Marketing Cloud and Data Cloud.
• Bring Agentforce into use to automate customer contact and raise field force output with autonomous agents.
• Turn U.S. OBU needs such as sample management, patient services and physician targeting into scalable architecture and reference designs.
• Set the technical direction for omnichannel orchestration across Life Science Cloud and Marketing Cloud.
• Use Data Cloud as the central intelligence layer for real-time, closed-loop engagement.
• Make sure AI insights such as Next Best Action reach field reps in the CRM and also start personalised digital journeys in Marketing Cloud for U.S. Oncology HCPs.
• Replace legacy middleware with real-time, API-first architecture across the peripheral integrations.
• Define and enforce standards for event-driven integrations and microservices.
• Keep data flowing reliably between Data Cloud and internal and external oncology sources such as claims, EHR integrations and specialty pharmacy feeds, with attention to quality, lineage and latency.
• Act as the main technical contact for global product teams, extending the Global Core baseline to meet U.S. regulatory and market needs.
• Feed U.S. Oncology's technical constraints and opportunities back into the global roadmap.
• Lead and mentor an engineering squad, building technical quality, agile delivery and continuous learning.
• Set engineering standards, run design and code reviews, and drive DevSecOps practices such as CI/CD, automated testing and observability.
• Oversee work from external implementation partners and Salesforce Professional Services against quality and architecture expectations.
• First 12 months: activate Life Science Cloud for U.S. Oncology with measurable gains in field productivity.
• First 12 months: launch API-first, event-driven integrations that cut data latency for targeting and patient services.
• First 12 months: deliver an initial Agentforce pilot that automates compliant customer interactions and spread the learnings across brands.
• First 12 months: set up engineering ways of working and vendor performance frameworks that speed delivery and lower risk.

Requirements

• Required: a bachelor's degree, preferably in computer science, information technology or a related field.
• Required: 7+ years of overall experience, preferably in CRM or customer engagement processes.
• Required: a proven record of winning over senior business and IT stakeholders, trading technical choices against business value and negotiating priorities between U.S. commercial leaders and Global IT product owners.
• Required: expert knowledge of closed-loop marketing and omnichannel orchestration, with experience designing CRM activity and digital triggers (email, web, social) synced through a central AI and data engine.
• Required: a proven track record running Veeva CRM or Salesforce Life Science Cloud, with deep expertise in Data Cloud and Marketing Cloud.
• Required: strong RESTful API design, event-driven architecture and asynchronous messaging with tools such as Kafka or MuleSoft, plus experience with complex ETL/ELT pipelines that keep data intact across clinical and commercial sources.
• Required: a proven ability to lead Scrum or Kanban squads, manage technical debt and build a DevSecOps culture (CI/CD pipelines, GitFlow, automated testing).
• Preferred: hands-on experience or certifications in Salesforce Agentforce, or building autonomous agents with Large Language Models and RAG (Retrieval-Augmented Generation).
• Preferred: deep understanding of U.S. Oncology, including HIPAA, claims data, EHR models and regulatory considerations.
• Preferred: proficiency in AWS or Azure, especially serverless computing (Lambda/Functions) or data warehousing (Snowflake).
• Preferred: experience managing Managed Services or System Integrator partners to ensure code quality and adherence to architectural blueprints.

Conditions

Work from the office a minimum of three days per week on average, with flexibility balanced against that expectation.

Annual base pay ranges from $165,651 to $248,485, and varies with factors such as market location, job-related knowledge, skills and experience.

Hourly and salaried non-exempt staff receive overtime pay for qualifying overtime hours.

Employment is at-will, and the company may change base pay or any other discretionary pay or compensation program at any time, for individual or team performance or market factors.

The company welcomes applications from all qualified candidates regardless of protected characteristics and offers accommodation on request.

Benefits

• Short-term incentive bonus opportunity.
• Equity-based long-term incentive program for salaried roles, a retirement contribution for hourly roles, and commission eligibility for sales roles.
• Qualified retirement plan (401(k)), paid vacation and holidays, and paid leaves.
• Health cover including medical, prescription drug, dental and vision, under the terms of the applicable plans, with full details provided on receipt of an offer.
• Work at the forefront of the agentic era of CRM with the latest Salesforce tools, and see the work translate into better outcomes for the oncology community.