Senior Implementation Manager

Description

Who We Are

Inspiren offers a complete and connected technology ecosystem for senior living. Founded by Michael Wang, a former Green Beret and cardiothoracic nurse, Inspiren was built on the belief that compassionate care and technology can and should coexist.

Our integrated solutions fit into existing workflows and give senior-living operators greater visibility into what is happening across their communities. Supported by nurse specialists and powerful analytics, Inspiren helps teams make informed clinical and operational decisions that improve efficiency, outcomes, and quality of care.

You’ll join a growing global team united by a shared mission, with a new NYC office designed to strengthen collaboration and in-person connection.

About the Role

As a Senior Implementation Manager you will be responsible for leading multiple product implementations across the country, with a focus on strategic accounts, ensuring customers have a smooth and positive experience with the installation/use of our products within their facilities. The senior implementation manager will be responsible for driving hardware and software delivery, hitting project milestones, executing training, and successfully transitioning the customers and the site to a clinical success manager.

Responsibilities

• Project Management: Develop and implement the project plans to ensure sites are completed on-time, on-cost, with highest customer satisfaction, as well as other key KPIs, partnering with operations, product support, and other key contractors.
• Deployment Execution: Own the entire project lifecycle, from sales handoff, initial scoping and planning, through implementation, training, to post-implementation support.
• Customer Engagement: Manage the operational/tactical relationships with key customer stakeholders, acting as the primary point of contact for implementation engagements. Lead implementations for strategic accounts.
• Cross-Functional Collaboration: Partner with Go-to-Market to understand customer needs and ensure solutions are tailored to meet these needs, collaborating with other key functions.
• Process Optimization: Drive necessary improvements within the end-to-end implementations process, leverage lean tools such as value-stream mapping, etc.
• What You'll Bring
• Bachelor’s degree in engineering, information technology, or a related field
• A minimum of 8 years’ experience in an implementations, project management, or professional services role, including experience supporting strategic or enterprise accounts.
• Proven experience in managing the implementation of hardware and software solutions, ideally within the health-tech or high-tech sector.
• Excellent project management skills, with a track record of delivering complex projects on time and within budget. PMP certification is strongly preferred.
• Know-how of lean tools/methodologies.
• Exceptional communication and interpersonal skills, with the ability to build strong relationships with both internal and external stakeholders.
• Ability to travel up to 80%, on short notice, and as needed for customer engagements.
• What You’ll Get
• At Inspiren, you’ll help reshape how older adults live and age with greater safety, connection, and dignity. Here’s how we support the people making that possible:
• Competitive Compensation — A strong base salary and variable compensation where applicable.
• Ownership in Our Future — Equity that gives you a stake in the impact and value we’re building together.
• Growth and Recognition — Semiannual reviews that recognize your contributions and support your continued development.
• AI Tools and Training — Access to leading AI tools and company-wide training that help you work smarter and strengthen your skills.
• For U.S.-Based Employees
• Health and Wellness — Comprehensive medical, dental, and vision coverage, mental-health resources, and employee-assistance programs.
• Financial Protection — A 401(k) retirement plan, HSA and FSA options, and company-paid life and disability insurance.
• Time to Recharge — Flexible PTO, five paid sick days annually, company-observed holidays, and company-wide recharge periods designated each year.
• Family Support — Up to 12 weeks of paid parental leave for bonding, additional leave for birthing parents, fertility and family-building benefits, and paid caregiver and bereavement leave.
• Flexible Work Support — Hybrid and remote arrangements based on the role and location, along with home-office, internet, or phone reimbursement where applicable.
• Don’t meet every qualification?
• Research shows that women and people of color may be less likely to apply unless they meet every qualification. If you’re excited about this role but don’t check every box, we encourage you to apply—we’d love to hear from you.