Senior Engineering Manager

Description

The company is building digital customer experiences for millions of shoppers worldwide. Digital Foundation includes E2E Digital Operations, which keeps the online customer journeys stable, resilient and improving.

Evolved Digital Operations (EDO) combines end-to-end operational visibility, proactive monitoring, automation, incident management, service integration, Site Reliability Engineering and close work with product teams. The aim is fewer disruptions, better reliability and faster delivery of customer value.

This is a senior leadership role running the teams that operate and develop the end-to-end digital operations service. You will lead people, set technical direction and drive operational excellence so digital services scale reliably and stay focused on customers.

You will turn business and technology priorities into a clear service roadmap and get several teams working toward shared outcomes. You will balance urgent operational work with long-term technical health, security, compliance, cost and resilience, and work with product, engineering, architecture, commercial teams, service management and external partners.

Responsibilities

• Lead EDO as one integrated service covering three teams: Delivery Excellence, Site Reliability Engineering and Governance.
• Own the end-to-end roadmap and technical delivery for EDO, linking company priorities to measurable outcomes.
• Set direction across teams and keep priorities, dependencies, risks and trade-offs visible and managed.
• Balance delivery speed with stability, resilience, security, compliance, technical health and scalability.
• Create a clear maturity path that makes the service more efficient, capable and operationally strong.
• Ensure teams have the skills, capacity, tools and ways of working to deliver and run the service.
• Own run performance and continuous improvement for EDO, using service, reliability and engineering data to guide decisions.
• Lead an integrated operating model across 24/7 operations, service integration, SRE, governance and product teams.
• Strengthen end-to-end observability across customer journeys, covering monitoring, alert quality, incident detection, escalation and decision support.
• Improve incident, problem, change, event and knowledge management, keeping processes practical, lean and aligned with global standards.
• Drive proactive, preventive operations through automation, AI-enabled capabilities, problem management and less recurring operational work.
• Make new and changed services operationally ready through clear requirements, onboarding, knowledge transfer, runbooks, access, simulations and follow-up.
• Convert incident learnings and operational data into lasting gains in reliability, recovery and customer impact.
• Set and communicate the technical and operational direction for EDO, aligned with Digital Foundation and enterprise priorities.
• Set and enforce engineering standards for architecture, DevOps, CI/CD, observability, security, compliance and technical debt.
• Guide technical trade-offs so decisions serve both current operations and the long-term target state.
• Stay technical enough to challenge and coach engineering leaders and specialists without becoming a bottleneck for team decisions.
• Define clear interfaces between EDO and product teams so accountability, escalation and expectations are easy to follow.
• Lead, coach and develop Engineering Managers, senior engineers and other leaders in the scope, in line with H&M values and leadership expectations.
• Build an inclusive, high-performing culture where people collaborate, share accountability and keep customer impact in view.
• Clarify roles, decision rights and accountability boundaries to reduce overlap and speed up execution.
• Lead workforce and competence planning, including recruitment, development, succession and sustainable workload.
• Encourage ongoing improvement of ways of working, technical capability and operational maturity.
• Act as the senior EDO contact in enterprise planning, prioritisation and operational forums.
• Build partnerships across Digital Foundation, other product areas, business stakeholders and support functions to solve cross-service problems and improve the customer journey.
• Report clearly on outcomes, service performance, progress, risks, dependencies and investment needs.
• Be accountable for relevant technology costs, including budget, actuals and forecast, while improving cost efficiency and total cost of ownership.

Requirements

• You are an experienced engineering leader who combines strategic thinking, operational judgement and strong people leadership.
• You are comfortable leading through complexity and uncertainty and aligning several teams and stakeholders on common goals.
• You believe operational excellence comes from engineering discipline, learning, collaboration and simplifying where it helps.
• Advanced engineering expertise and a strong grasp of the full development and operations lifecycle.
• Solid knowledge of architecture, scalable design, cloud fundamentals and modern engineering practices.
• Proven record of setting technical direction and leading delivery across several teams or a large, complex service.
• Strong experience with RUN accountability, monitoring, incident management and SRE practices.
• Ability to use data and service measures to improve performance and guide investment decisions.
• Experience managing technical debt, dependencies and risk in a complex technology landscape.
• Strong understanding of DevOps, CI/CD, automated testing and deployment, and continuous improvement.
• Strong security and compliance awareness, able to build in suitable controls without adding unnecessary friction.
• Excellent stakeholder management and communication, including influencing senior stakeholders and driving decisions across organisational boundaries.
• Experience leading and coaching managers, senior engineers and multidisciplinary teams.
• Experience working with vendors, managed services and external partners in an enterprise setting.
• Financial acumen and experience managing technology budgets, forecasts and cost optimisation.
• Business understanding and the ability to explain technical and operational topics clearly and relevantly.
• Curiosity and enough technical depth to ask the right questions, challenge constructively and make sound trade-offs.

Conditions

Full-time permanent position, starting as soon as possible by agreement.

Hybrid role based in the Stockholm, Sweden office.

Applications must be submitted in English as a CV through the career page, without a cover letter.

The company aims for a fair, equitable and competency-based recruitment process.

Benefits

• Staff discount card valid at all the company brands, in stores and online.
• Participation in the H&M Incentive Program (HIP).
• Collective Agreement and ITP pensions, competitive with the Swedish market.
• 30 days' vacation, a health care allowance and good work-life balance.
• Discounts through Benify.
• Access to cutting-edge technology and innovative solutions.
• Chances to influence users worldwide.
• Extensive opportunities to learn and develop skills around the globe.
• A motivated team that values collaboration and excellence.