Senior Customer Engagement Integration Engineer

Description

The company builds and runs its enterprise system for business document exchange, which connects customers, suppliers, logistics providers, banks, ERP platforms, e-commerce, manufacturing and data platforms.

The role leads integration work across EDI, APIs, managed file transfer, application integration, event-driven messaging, document transformation and orchestration.

You will connect current and future ERP environments, including Microsoft Dynamics AX 2012 and Dynamics 365 Finance & Operations, to Dynamics 365 Customer Engagement, the company's Connected Services, digital commerce, regional business systems, external trading partners and enterprise data platforms.

You need strong integration engineering skills and a good grasp of customer-facing and supply-chain processes. You will set reusable patterns, operational controls and standards that speed up partner onboarding and make transactions more reliable, visible, secure and scalable.

Responsibilities

• Design, build and keep improving the enterprise document exchange hub and customer engagement integration architecture.
• Define reusable patterns for B2B, application-to-application, API-led, file-based, event-driven and document-based exchange.
• Create integration roadmaps that cover current and future ERP platforms, Dynamics 365 Customer Engagement, Connected Services, e-commerce, manufacturing, logistics and data platforms.
• Set standards for interface design, naming, versioning, mapping, transformation, error handling, monitoring, documentation and support ownership.
• Simplify and consolidate integration technologies, interfaces and EDI providers where it makes sense.
• Design, build, test and support EDI integrations with customers, suppliers, distributors, logistics providers, banks, warehouses and other third parties.
• Support common ANSI X12 and EDIFACT documents, such as purchase orders, order acknowledgments, advance ship notices, invoices, remittance advice, inventory advice, warehouse transactions and functional acknowledgments.
• Manage secure connections over AS2, SFTP, HTTPS, APIs, value-added networks, managed file transfer and cloud integration services.
• Lead technical onboarding for trading partners: requirements, mapping specifications, connectivity, certification testing, cutover and production stabilization.
• Work with existing EDI providers and implementation partners to keep service quality high, resolve issues and support future consolidation.
• Design, build and support integrations with procurement and supplier collaboration platforms such as SAP Ariba, Coupa and other customer or supplier networks.
• Handle exchange of purchase orders, confirmations, invoices, catalogs, pricing, shipment notices, inventory data and supplier master data through portals, APIs, EDI and hybrid models.
• Design scalable ways to run portal-based transactions alongside traditional EDI and API integrations.
• Set up reusable onboarding, certification, monitoring and support processes for procurement network participants.
• Work with procurement, supply chain, finance, customer service and external partners to improve procure-to-pay and supplier collaboration end to end.
• Assess new business network technologies and recommend integration patterns that fit the company's document hub and Connected Services strategy.
• Design and support integrations across Dynamics AX 2012, Dynamics 365 Finance & Operations, Dynamics 365 Customer Engagement, regional ERPs and future ERP platforms.
• Connect manufacturing, quality, warehouse, transportation, logistics, e-commerce, customer portal, service, finance and reporting systems.
• Make sure customer, vendor, item, order, shipment, invoice, inventory, service and reference data flow consistently across the application landscape.
• Support ERP implementations, migrations, acquisitions, divestitures and transformation programs without disrupting business processes.
• Work with application, data, security, infrastructure, business process and regional IT teams to deliver complete solutions.
• Design and build REST, SOAP, message-based, file-based and event-driven integrations.
• Build solutions with Azure Integration Services, including Logic Apps, Service Bus, Functions, Event Grid and API Management, within the approved enterprise architecture.
• Develop reusable APIs, services, connectors, mappings, transformations, workflows and orchestration components.
• Apply source control, automated testing, CI/CD, release management, environment promotion and Infrastructure-as-Code using GitHub, Azure DevOps or approved enterprise tools.
• Apply secure-by-design and supportable engineering practices across the full integration lifecycle.
• Set up end-to-end monitoring, alerting, reconciliation, replay and observability for business-critical document flows.
• Provide Tier 2/3 production support, root-cause analysis, problem management and permanent fixes for integration failures.
• Define service-level measures and operational dashboards for transaction success, latency, exceptions, backlog, partner onboarding and recovery.
• Make sure integrations meet company architecture, cybersecurity, privacy, data governance, SOX, audit, retention and regulatory requirements.
• Keep interface inventories, data-flow diagrams, mappings, runbooks, support procedures, architecture decisions and knowledge articles current.
• Manage and improve EDI scorecards received from customers.
• Turn business requirements into scalable technical designs and clear interface specifications.
• Lead design reviews with business stakeholders, customers, suppliers, service providers and technical teams.
• Mentor engineers and service partners on integration standards, troubleshooting, design quality and operational excellence.
• Assess emerging integration, API, automation and intelligent document-processing tools and recommend adopting them where they bring measurable business value.
• Communicate risks, dependencies, decisions and service performance clearly to technical and business leaders.

Requirements

• Bachelor's degree in computer science, information systems, engineering, business technology or a related field, or equivalent experience.
• An advanced degree in information systems, engineering or business administration is preferred.
• Certifications in Azure integration, API management, cloud architecture, EDI, security or DevOps are a plus.
• 8+ years in enterprise application integration, EDI, middleware, API engineering or ERP integration.
• 5+ years of hands-on work designing and supporting enterprise EDI and B2B integrations.
• Experience integrating Microsoft Dynamics AX 2012 and/or Dynamics 365 Finance & Operations with internal and external systems.
• Experience with cloud integration platforms, API management, managed file transfer and enterprise monitoring.
• Experience in manufacturing, distribution, supply chain, customer service or other high-volume global operations is strongly preferred.
• Experience working directly with customers, suppliers, distributors, logistics providers, banks, EDI providers and systems integrators.
• Experience supporting ERP implementations, migrations, acquisitions, divestitures or large transformation programs is preferred.
• Experience with procurement networks, supplier portals and B2B business networks such as SAP Ariba, Coupa, GHX, Jaggaer or similar is highly desirable.
• AI tools: Copilot, GitHub Copilot, Azure AI or similar.
• Integration architecture: enterprise integration patterns, API-led connectivity, event-driven architecture, orchestration, messaging, managed file transfer, monitoring and error handling.
• EDI and business documents: ANSI X12, EDIFACT, XML, JSON, CSV, flat files, mapping, transformation, acknowledgments, partner onboarding, AS2, SFTP, HTTPS and VAN services.
• Procurement and business networks: SAP Ariba, Coupa, supplier portals, procurement networks, catalog management, procure-to-pay, supplier collaboration, PunchOut, cXML, OpenPeppol (preferred), supplier onboarding and certification.
• Microsoft and cloud: Azure Logic Apps, Service Bus, Functions, Event Grid, API Management, Azure DevOps, GitHub and related integration services.
• Development: C/.NET, REST APIs, SOAP services, SQL, XML/XSLT, JSON, scripting, source control, automated testing and CI/CD.
• Enterprise applications: Dynamics AX 2012, Dynamics 365 Finance & Operations, Dynamics 365 Customer Engagement, e-commerce, manufacturing, warehouse, transportation and enterprise data platforms.
• Business processes: order-to-cash, procure-to-pay, plan-to-produce, warehouse and logistics, customer service, finance and master/reference data.
• Focused on customers and motivated to make business interactions more reliable and simpler.
• Strong personal integrity and disciplined ownership of business-critical services.
• Able to explain complex integration concepts to technical and non-technical audiences.
• Organized, detail-oriented and effective across several priorities and global stakeholders.
• Comfortable across both project delivery and production operations.
• Able to travel globally as needed.
• Key success drivers: customer focus, process management, analysis, problem-solving, communication and a results orientation.

Conditions

The annual base salary is $130,000 to $155,000, depending on responsibilities and location. The starting salary within that range depends on experience, qualifications and skill set.

The company does not sponsor employment-based visas for this role, now or later.

Applicant information is handled confidentially under equal employment opportunity guidelines.

Benefits

• Full-time employees receive health, dental and vision coverage, a 401k, paid time off, life insurance, wellness perks and more. Benefits start the month after the hire date.