Senior Business Systems Analyst - PGIM Technology (Hybrid - Newark, NJ)

Description

The PGIM Credit Private Capital Information Technology and Services team supports PGIM Private Capital with vendor-provided and internally built applications, processes, and reporting solutions.

The company manages $1.5 trillion in assets through 38 offices in 16 countries and is one of the ten largest asset managers in the world. It is made up of seven self-governing asset management divisions.

This role leads the yearly delivery of projects on the IT and Services roadmap, mixing business analysis with project coordination as needed. It works across the full project and software development lifecycle and helps keep the existing process framework current.

Private Credit covers investment grade, high yield, and mezzanine investments, and the team sources deals in select global markets. Teams are small and collaborative, and the company values a healthy balance between work and personal life.

The company is not affiliated with a similarly named UK firm.

Responsibilities

• Work with the business unit and supporting functions on in-depth analysis, including current and future state process maps, data analysis, and traceability from requirements through delivery.
• Build and keep strong working relationships with Private Credit investment teams, centralized credit and capital markets teams, and the operations and finance teams they rely on.
• Act as the link between business partners and the development group so requirements match Private Credit and PGIM technology standards.
• Run requirements sessions with business and technology stakeholders, turning needs into clear functional requirements, user stories, acceptance criteria, process flows, and documentation ready for delivery.
• Support backlog refinement, sprint planning, test coordination, defect triage, and release readiness with product owners, technology teams, QA, and business users.
• Review current and future processes, data flows, integrations, reports, and operational effects to confirm solutions are complete, scalable, and fit Private Credit needs.
• Coordinate with U.S.-based stakeholders, business users, technology partners, QA, vendors, and cross-functional teams to keep communication clear, follow-up timely, and work on track.
• Plan and support UAT by writing test scenarios, coordinating business sign-off, tracking defects, and confirming requirements are met before release.
• Keep end-to-end traceability across requirements, user stories, acceptance criteria, test runs, defects, and delivery results.
• Learn how Private Credit and PGIM operate so you can build or connect new systems and improve existing processes.
• Drive delivery by creating project plans, managing timelines, tracking dependencies, and following up with stakeholders to protect schedules.
• Summarize complex issues, escalate risks and blockers, and write brief updates for business and technology leadership.
• Research and compare alternative solutions and recommend the most efficient, cost-effective option for a business need.
• Handle other related duties as assigned or requested.

Requirements

• At least 3 years of IT experience centered on business analysis and project coordination, with more weight on business analysis and owning requirements delivery independently.
• Experience with Agile delivery, including user stories, acceptance criteria, backlog refinement, sprint planning, demos, test coordination, and release readiness.
• Experience using Jira or a similar tool to manage requirements, backlog items, defects, dependencies, status, and traceability.
• A bachelor's degree in business, computer science, or a related field.
• Strong Microsoft Office skills, including working with large data sets.
• Ability to juggle multiple priorities at once.
• Ability to build relationships with U.S.-based stakeholders, business users, delivery teams, technology partners, vendors, and systems partners.
• Ability to work independently, drive stakeholder follow-up, and coordinate delivery with minimal guidance.
• Strong attention to detail.
• Strong written and spoken communication, including summarizing complex issues and writing concise updates for business and technology leadership.
• Ability to troubleshoot and perform root-cause analysis.
• Ability to spot, communicate, and escalate risks, blockers, assumptions, and dependencies promptly and professionally.
• Strong team player who is comfortable voicing opinions and recommending process improvements.
• Ability to read and understand API messages.
• Ability to quickly grasp flows and integrations between platforms.
• Strong listening skills, with the ability to ask questions and go to the right level of detail.
• Plus: experience in the financial services industry.
• Plus: strong knowledge of Power Platform, including Power Apps, Power Automate, and Power BI.
• Plus: experience with integrations, reporting, and migrations across back-office and middle-office financial platforms.
• Preferred: knowledge of databases and SQL.

Conditions

Hybrid role based in Newark, NJ.

Job classification: Technology, Agile, Delivery, and Product.

Identity verification technologies may be used during hiring, and your consent is obtained before any check takes place.

Benefits

• Market-competitive base salary, with yearly bonus potential at every level.
• Medical, dental, vision, life insurance, disability insurance, paid time off, and leave of absence, including parental and military leave.
• 401(k) plan with a company match of up to 4%.
• Company-funded pension plan.
• Wellness program with reimbursement of up to $1,600 a year for items that support personal wellbeing.
• Work and life resources covering parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
• Education benefit to help fund traditional college enrollment toward an approved degree and many accredited certificate programs.
• Employee stock purchase plan: shares are bought at 85% of the lower of the price at the start or end of the purchase period.
• Eligibility for a discretionary annual incentive, with any award depending on factors such as individual and organizational performance under the program rules. Some benefits may not apply to part-time employees scheduled for fewer than 20 hours a week.