Senior Business Systems Analyst - PGIM Technology (Hybrid - Newark, NJ)

Description

The company Credit Private Capital IT and services team supports the company Private Capital with vendor-provided and internally built applications, processes and reporting tools.

This is a hybrid role in Newark, NJ for a Senior Business Systems Analyst who drives the annual delivery of projects on the IT and services roadmap, covering both business analysis and project coordination.

The work involves close contact with U.S.-based business users, technology partners, QA, vendors and cross-functional delivery teams, with the aim of keeping projects within agreed scope, schedule and cost.

The role may include researching alternative solutions and recommending the most efficient and cost-effective option for a business need.

The team is part of a private credit business that originates deals and manages a private debt portfolio across investment grade, high yield and mezzanine investments, in a small-team setting with a large scope.

The company is the diversified asset management arm of Prudential Financial, Inc., with $1.5 trillion in assets under management and 38 offices across 16 countries.

Responsibilities

• Build and keep strong working relationships with Private Credit investment teams, centralized credit and capital markets teams, and the operations and finance teams they rely on.
• Work with internal groups, corporate partners and outside vendors as needed.
• Act as the link between business partners and the IT development group, making sure requirements match Private Credit and the company technology standards.
• Lead requirements sessions with business and technology stakeholders, turning needs into functional requirements, user stories, acceptance criteria, process flows and delivery-ready documents.
• Support backlog refinement, sprint planning, testing coordination, defect triage and release readiness with product owners, technology teams, QA and business users.
• Review current and future processes, data flows, integrations, reports and operational effects to make sure solutions are complete, scalable and fit Private Credit needs.
• Plan and support UAT by writing test scenarios, coordinating business sign-off, tracking defects and confirming requirements are met before release.
• Keep end-to-end traceability from business requirements through user stories, acceptance criteria, test results, defects and delivery outcomes.
• Learn how Private Credit and the company run their business so you can build or integrate new systems and improve existing processes.
• Create project plans, manage timelines, track dependencies and follow up with stakeholders to keep schedules on track.
• Explain complex issues clearly, escalate risks and blockers, and prepare short updates for business and technology leaders.
• Take on other related duties as assigned.

Requirements

• At least 3 years of IT experience in business analysis and project coordination, with most of that time spent analysing requirements and owning their delivery independently.
• Experience with Agile delivery, including user stories, acceptance criteria, backlog refinement, sprint planning, demos, testing coordination and release readiness.
• Experience using Jira or a similar tool to manage requirements, backlog items, defects, dependencies, delivery status and traceability.
• A bachelor's degree in business, computer science or a related field.
• Strong Microsoft Office skills, including working with large data sets.
• Ability to manage several priorities at once.
• Ability to build relationships with U.S.-based stakeholders, business users, delivery teams, technology partners, vendors and systems partners.
• Ability to work on your own, follow up with stakeholders and coordinate delivery with little guidance.
• Strong attention to detail, with good listening skills and the ability to ask questions and go to the right level of detail.
• Strong written and spoken communication, including summarising complex issues and preparing short updates for leadership.
• Ability to troubleshoot and perform root-cause analysis.
• Ability to raise risks, blockers, assumptions and dependencies early and professionally.
• Strong team player who is comfortable giving opinions and suggesting process improvements.
• Ability to read and understand API messages and to quickly grasp flows and integrations between platforms.
• Preferred: experience in financial services.
• Preferred: strong knowledge of the Power Platform, including Power Apps, Power Automate and Power BI.
• Preferred: knowledge of databases and SQL.
• Preferred: experience with integrations, reporting and migrations across back-office and middle-office financial platforms.

Conditions

Hybrid work arrangement based in Newark, NJ.

Equal opportunity employer; applicants are considered without regard to protected characteristics.

Benefits

• Competitive base salary with yearly bonus potential at every level.
• Medical, dental, vision, life and disability insurance, paid time off, and leave such as parental and military leave.
• 401(k) with company match of up to 4%.
• Company-funded pension plan.
• Wellness reimbursement of up to $1,600 a year for items that support personal wellbeing.
• Work and life support on parenting, housing, senior care, finances, pets, legal matters, education, mental health and career development.
• Education benefit to help fund traditional college enrolment toward an approved degree and many accredited certificate programs.
• Employee stock purchase plan: shares bought at 85% of the lower of the two prices at the start or end of the purchase period.
• Discretionary annual incentive eligibility, with any award depending on individual and organisational performance and the program rules.
• Some benefits may not apply to part-time staff working fewer than 20 hours a week.