Quality Assurance & Customer Support Engineer

Description

The company is an edge-to-cloud business that helps organisations connect, protect, analyse and act on their data and applications, from the edge to the cloud.

This is a quality assurance and customer support engineering role in the networking area, focused on product quality, test automation and technical support for the company's cloud platform.

You will help improve product quality, take part in engineering decisions and act as the link between customers and development teams.

Much of the work is hands-on: running tests and troubleshooting real problems. AI-assisted tools are used to widen test coverage and speed up root cause analysis.

The posting describes the role both as onsite, with the expectation that you mainly work from a company office, and as hybrid.

Responsibilities

• Check the web UI and REST API across staging and production environments before release and for customer use.
• Look into customer-reported issues, reproduce and debug them, and keep customers informed while working toward a timely fix.
• Record, track and manage defects and enhancements, set priorities and push fixes forward with engineering teams.
• Build and maintain test environments and testbeds for testing, reproducing issues and validation.
• Keep test plans current for regression coverage and release readiness.
• Write and maintain clear technical documentation for the QA and support teams.
• Handle several priorities on your own in a fast-paced setting.
• Build and extend automated tests in Python using current frameworks, using AI-assisted tools to improve coverage, efficiency and troubleshooting.

Requirements

• 0 to 2 years of experience in quality assurance, software testing, customer support or a related engineering role.
• A bachelor's or master's degree in computer science, information systems or a related field.
• Strong written and verbal communication skills.
• An analytical mind, attention to detail and a proactive approach to problems.
• A solid grasp of testing best practices.
• The ability to work across functions in a fast-paced setting and manage your priorities.
• Preferred: strong initiative and creative problem solving.
• Preferred: experience writing and maintaining regression test cases.
• Preferred: experience testing and troubleshooting web applications and REST APIs.
• Preferred: experience using AI-assisted tools for debugging, test creation or workflow efficiency.
• Preferred: familiarity with Django REST Framework or similar API frameworks.
• Preferred: a solid understanding of programming concepts and software development.
• Preferred: familiarity with Python.
• Preferred: experience with Selenium and pytest.
• Preferred: exposure to L2 and L3 networking concepts.

Conditions

The role is designated onsite, with most work expected at a company office, and is also described as hybrid.

The position is listed for Puerto Rico, in the Engineering job family at job level TCP01.

The company is an equal opportunity employer that makes decisions based on qualifications, merit and business need, and accommodation is available on request during hiring.

Benefits

• A broad benefits package covering physical, financial and emotional wellbeing.
• Career development programmes to help you reach your goals, whether that means becoming a subject expert or moving into another division.
• Flexibility to balance work with personal needs.