IT Helpdesk - MUST be bilingual in KOREAN

Description

The company needs a Tier 2 IT helpdesk specialist based in Plymouth, MI.

You will be the second line of technical support for end users and the team handling their issues.

Responsibilities

• Give Tier 2 support for desktops, laptops, monitors, printers, scanners, mobile devices and other peripherals.
• Diagnose and fix hardware, software, network and Windows problems.
• Work on Windows 10 and Windows 11 systems and Microsoft Office applications.
• Handle user accounts, password resets and access rights in Active Directory.
• Set up accounts, access and equipment for new hires, and remove them when people leave.
• Install, configure, update and maintain desktop hardware and software.
• Help with software deployment, patching, system updates and upgrades.
• Use remote support tools such as SCCM and BeyondTrust to resolve user issues.
• Log incidents, requests, troubleshooting steps and fixes in the IT ticketing system.
• Pass complex technical problems to senior infrastructure or network teams when needed.
• Provide on-site help for urgent or business-critical IT issues.
• Spot recurring problems and propose process changes or lasting fixes.
• Keep IT asset and inventory records accurate.
• Follow IT security policies, procedures and operating standards.
• Work with network, infrastructure, security and other IT teams to resolve issues on time.

Requirements

• You must be bilingual in Korean and English.
• You have 5+ years of hands-on IT support or helpdesk experience.
• You have strong experience supporting Windows 10 and Windows 11 environments.
• Optional: experience with PowerShell or basic scripting.
• Optional: experience with software deployment, patch management and system upgrades.
• Optional: experience with IT asset management and inventory systems.
• Optional: experience troubleshooting network connectivity and basic networking issues.
• Optional: experience in a manufacturing, government or large enterprise IT setting.
• Optional: knowledge of ITIL practices.
• Optional: CompTIA A+, Network+, Microsoft or other relevant certifications.
• Optional: Korean and English communication skills.
• Optional: hands-on experience with Microsoft Active Directory and user account management.
• Optional: experience supporting Microsoft Office and standard enterprise applications.
• Optional: experience troubleshooting desktop, laptop, printer, monitor, network and peripheral issues.
• Optional: experience with IT ticketing or service management systems.
• Optional: experience supporting 500+ end users in an enterprise or corporate environment.
• Optional: hands-on experience with remote support tools such as SCCM, BeyondTrust, Remote Desktop or similar platforms.
• You bring strong troubleshooting, analytical and problem-solving skills.
• You communicate clearly in writing and speech.
• You can juggle several support requests at once in a busy setting.
• You serve customers well and explain things clearly to non-technical users.

Conditions

The role is based in Plymouth, MI.

Equal-opportunity note: all information you provide is kept confidential under EEO guidelines.