Public Safety Automation Engineer

Description

The Office of Technology and Innovation runs city technology work, including affordable broadband, cybersecurity and digital government services.

The role is a Senior Automation Developer on the Public Safety IT Services Division, which supports the 911 environment.

The team works on systems that reach millions of people, alongside colleagues who work hard on technology for the public.

Responsibilities

• Coordinate patching of Public Safety 911 endpoints through TrueSight Server Automation.
• Coordinate and patch critical call taker positions using BMC Client Management.
• Support the 911 enterprise monitoring environment, which includes TrueSight Server Automation, TrueSight Network Automation, BMC Discovery and BMC Client Management.
• Diagnose and resolve incidents, and apply corrective actions for known errors.
• Troubleshoot performance issues and integrate event streams into ScienceLogic, the PSAC event manager.
• Run administration, maintenance and upkeep of the TrueSight and discovery environment.
• Deploy and configure the TrueSight suite and BMC Discovery across the full PSAC infrastructure.
• Help with system configuration, baselines, governance and compliance across all systems.
• Work directly with security on vulnerabilities and zero-day threats affecting systems.
• Package applications and automate silent installs for executables, MSIs, transforms and similar files.
• Standardize endpoints and build the OS deployment and bare-metal provisioning process for new builds.
• Standardize and automate asset discovery and configuration using TPL patterns.
• Track each incident and its linked problem record until the problem is fixed.
• Lead incident resolution and status updates for all infrastructure monitoring support requests.
• Follow ITIL standards and Public Safety policies, and work with VM, Windows and Unix support teams to deliver a complete solution. Make sure devices are discovered and removed from topology models when needed.
• Create and link tickets for root cause and symptom events.
• Take on special projects and initiatives as assigned.

Requirements

• A bachelor's degree in computer science, engineering or a related field from an accredited college, plus four years of satisfactory full-time experience in IT automation engineering, monitoring engineering or infrastructure management.
• Or eight years of satisfactory full-time experience in IT automation engineering, monitoring engineering or infrastructure management.
• Education and/or experience equivalent to either of the above.

Conditions

Based in Brooklyn, NY.

24/7 operation, so you may be required to work shifts that include weekends and/or nights or evenings.

Apply through the city jobs site at searching for Job ID 783942.

Applicants with other civil service titles who meet the preferred requirements may also send a resume.

Sending a resume does not guarantee an interview.

Appointments are subject to oversight approval.

Job code: IT Automation and Monitoring E - 95712.

The company is an equal opportunity employer and bars discrimination and harassment based on legally protected status.