Project Manager, Professional Services (Public Sector)

Description

The company is a content management platform provider, founded in 2005, with headquarters in Redwood City, CA and offices across the United States, Europe, and Asia. Its customers include JLL, Morgan Stanley, and Nationwide.

The company Consulting team is growing quickly. It helps customers deploy the platform rapidly, get value from it, and integrate it deeply into their organizations. The role leads consulting projects for public sector customers and builds and scales the team around them.

Customers use the platform for contracts, invoices, employee records, financials, product specs, and marketing assets, and the company is focused on adding AI to how that content is managed.

Responsibilities

• Lead a portfolio of client-facing projects for public sector customers from start to close, using predictive, Agile, or hybrid methods as each engagement requires.
• Work across a cross-functional group of the company Consulting staff, including technical consultants, solutions architects, and education and change management specialists.
• Set project objectives, scope, deliverables, success measures, and acceptance criteria that match the Statement of Work (SOW).
• Allocate project resources and budget so deliverables, artifacts, and implementation scope are completed on time.
• Produce status reports covering utilization, finances, and progress.
• Track risks, issues, dependencies, decisions, and actions, escalating to the Project Sponsor when needed.
• Spot changes to scope, requirements, assumptions, or timelines, quickly explain their impact, and prepare documents such as Change Orders. Bring in the company account team and Solution Consultant as the backlog requires.
• Connect the customer's strategic goals to the company roadmap to create expansion opportunities, and present the value pursued and delivered to executives.
• Maintain project backlogs and recommend how to prioritize ongoing work and strategic initiatives.
• Run project operations in the designated Project & Services Automation (PSA) tool, keeping plans, status, resourcing, finances, milestones, deliverables, and documentation accurate and current. Reconcile project records monthly and quarterly to confirm projects are in good standing.
• Give customer stakeholders, the company Consulting leaders, and executives clear, timely reporting on projects and the portfolio.
• Use approved AI tools and automation well and apply them to implementation work.
• Help shape project management methods, internal initiatives, and practice development, using AI to speed up productivity, analysis, and reporting and to make project artifacts more consistent.
• Manage project requirements and client expectations, handle difficult conversations, and lead cross-functional teams.
• Act as the accountable owner of each project for the company Consulting executives and the wider organization across channels such as all-hands meetings, management meetings, email, and Slack.

Requirements

• Take an AI-first, growth-minded approach, using AI to make faster, better decisions and multiply your impact.
• 4+ years of experience in consulting, project management, or B2B SaaS.
• Experience with public sector customers, including federal, state, and local government organizations.
• A customer-focused leader who works well with varied stakeholders and adapts to different project settings.
• Takes ownership of the customer outcome and can motivate a cross-functional consulting team to deliver an exceptional customer experience.
• Communicates key project updates clearly to internal and external stakeholders, including executive leadership.
• Manages about 10 projects at once, stays organized, keeps project records reliable, and follows through.
• Enjoys finding approved AI tools and automation to cut administrative work, speed up analysis and reporting, and improve the quality and consistency of deliverables.
• Can assess project health, manage financial standing, and keep scope and timelines aligned with contracts such as an SOW or Change Order.
• Comfortable running predictive, Agile, or hybrid projects depending on context.
• Willing to apply approved AI tools and automation thoughtfully to reduce admin work and improve the quality and timeliness of project work.
• Experienced with project management tools such as Kantata, SmartSheet, and MS Project, plus communication and productivity tools such as Slack and Google Calendar.
• Preferred: Project Management Professional (PMP), Certified Scrum Master (CSM), PRINCE2, PMI-CPMAI, Professional Scrum Master (PSM), or a comparable project management or Agile certification.

Conditions

Work from your assigned office at least 3 days per week. Your recruiter will explain how the company works and its culture during the hiring process.

The company welcomes applicants whose experiences differ from the norm and encourages people to apply even if they are unsure they meet every requirement.