Program Manager

Description

The technology program manager is responsible for delivering complex technology programs made up of several related projects and workstreams.

You will work with business partners, project managers, vendors and technology teams, giving program-level leadership, governance, joined-up planning and coordination so the projects together meet program and organizational goals.

The role is based in the Seattle, WA area.

The company is a leading provider of medical insurance for cats and dogs in North America, with a collaborative and casual culture.

Responsibilities

• Run company-wide IT programs that include several linked projects and workstreams.
• Set program objectives, scope, priorities, roadmaps, governance, milestones and success measures.
• Build and maintain integrated, interlocking schedules, and track dependencies across projects.
• Judge how each project affects the wider program, and raise issues and risks to the right level.
• Coordinate project managers, business stakeholders, vendors, contractors and technology resources so the program runs well.
• Set up program-wide practices for risks, issues, dependencies, decisions and change management, and clear cross-project blockers.
• Lead and mentor project team managers, build a positive team, and give direction when situations are unclear.
• Use negotiation, influence and creativity to settle conflicts over scope, schedule, costs and budget, risks, dependencies and resources.
• Create program status reporting that gives one consolidated view of milestones, dependencies, risks, issues, decisions, resources and overall program health.
• Manage third-party vendor work and track vendor performance across program workstreams.
• Work with cross-functional teams to make sure the organization is ready for change.

Requirements

• Bachelor's degree in business, Management Information Systems or a related field, or equivalent work experience.
• 6+ years of project or program management in a professional technology setting, including ownership of complex cross-functional initiatives.
• Hands-on experience with SDLC and implementation methods, including both Agile and Waterfall.
• Proficiency with PMO collaboration tools such as Planview, Microsoft Project or Portfolio for Jira.
• Experience monitoring and managing vendor performance.
• Business operations experience, analytical and critical thinking skills, and attention to detail.
• Ability to drive teamwork, communication, collaboration and commitment across many groups with competing priorities.
• Strong verbal and written communication, adjusting your style for technical and non-technical users.
• Comfort using judgment and analysis in ambiguous situations.
• Ability to work with people from many disciplines and differing levels of technical experience.
• Strong organization, prioritization and time management.
• Ability to work with minimal supervision.
• Ability to learn quickly, adapt to change, and seek out information proactively.
• Commitment to delighting the customer.
• Creative problem solving, organization, attention to detail, flexibility and adaptability are central to success in this role.
• Preferred: PMP, PgMP, Scrum, SAFe or a similar certification.

Conditions

Base salary is $115,000 - $125,000 USD for a full-time position.

Employees may also be eligible for monthly bonuses on top of base salary.

New hires receive Restricted Stock Units, which vest over 4 years.

This is a hybrid role, with work from the office at least 3 days a week and the remainder remote.

Applicants must be authorized to work for any U.S. employer. The company cannot sponsor or take over sponsorship of an employment visa at this time.

The company is an equal-opportunity employer that values diversity and builds a team with varied backgrounds, abilities, perspectives and skills.

Benefits

• Medical, dental and vision coverage, fully paid for employees.
• Four weeks of paid time off plus 9 paid float holidays, which you choose.
• A five-week sabbatical after five years of employment.
• Free health insurance for one pet dog or cat.
• Paid time off to volunteer at nonprofit organizations.
• Open, casual and fun office where pets are welcome.
• Seattle office perks: a free on-site gym, free dog walking for office pets during business hours, free parking and paid ORCA cards.