Program Management Analyst

Description

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.

Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.

Join us to drive positive, lasting change that moves missions and the government forward!

Who you'll be:

As a Program Management Analyst, you will oversee configuration and change management activities across various applications, systems, and infrastructure. You will ensure that all modifications are tracked, documented, and implemented according to established protocols, maintaining the integrity and consistency of system configurations. Your role involves collaborating with technical teams to support seamless transitions and updates, managing multiple priorities, and adapting to shifting team needs to provide essential support.

Responsibilities

• Perform configuration and change management activities for applications, systems, and infrastructure.
• Support and execute change management processes to ensure smooth transitions and minimal disruption.
• Develop and maintain documentation, including instruction manuals, product guides, software documentation, work instructions, and customer service materials.
• Review and update documentation to ensure accuracy and compliance with organizational standards.
• Provide training documentation support to facilitate user adoption and knowledge transfer.
• Communicate effectively with stakeholders to gather requirements and provide updates on configuration and change management activities.
• Collaborate and flex across teams as needed to support organizational objectives and project needs.

Requirements

• Familiarity with configuration management tools and change tracking systems.
• Experience in developing and maintaining comprehensive documentation.
• Strong communication skills for effective stakeholder engagement.
• Ability to manage multiple priorities and adapt to changing team requirements.
• Experience in drafting training materials and supporting process improvements.
• Proficiency with documentation platforms.
• Security Clearance:
• Active Top Secret, TS/SCI, or TS/SCI with Polygraph clearance required
• As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia . The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.
• The pay range for the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia is:
• $74,300 - $115,800 USD
• What We Believe
• As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on.