Professional Services Executive

Description

The company develops medical technology and works across more than 70 countries with a team of over 72,000 people.

This role is an account success management position focused on delivering solutions, customer service and keeping clients. The Professional Services Executive works with customers, often multi-site organizations building high-performing service lines, to understand their strategy, business model and success metrics.

The role is a direct liaison between the partner organization and Varian and oversees the teams delivering the solution. Before the sale, you help scope the customer's strategy. After the sale, you oversee the operational rollout of that strategy using Varian's solution and the success metrics defined during scoping.

The company offers a flexible, supportive environment with a global, diverse community, along with resources and flexibility for growth.

Responsibilities

• Lead the execution team and make sure the client reaches its strategic goals through Varian's end-to-end solution, as defined in the scope of work.
• Build a collaborative, executive-level relationship that earns long-term loyalty.
• Work with Oncology Solutions Managers, Sales and other Varian leaders to support client success from scoping through execution.
• Deliver enterprise solutions that shorten the time partners take to see value.
• Serve as a Varian product and oncology expert to support client success within the scope of work.
• Set up the execution plan, the key performance indicators for the routine scorecard, and a partnership governance structure that keeps the work focused and sustainable.
• Make sure deliverables are patient-centered end-to-end solutions that put patients first, close consumption gaps, and move strategy toward diversified recurring revenue.
• Meet assigned KSO targets, build client relationships, drive satisfaction, run Varian implementation processes, and represent Varian's ethics, values and business practices to all internal and external contacts.
• Oncology Systems business only: you must have full access to VMS client sites to perform the role. Complete and maintain all Vendor Credentialing requirements needed for that access, unless prohibited by law.

Requirements

• Confidence and ability to lead people, with strong interpersonal, communication, collaboration and delegation skills.
• Strong problem-solving skills and the ability to plan and manage many processes, people and projects at once.
• Executive presence, organizational skill, responsiveness and reliability.
• Presentation and selling skills.
• Proficiency with email, Word, Excel and PowerPoint.
• Experience with an HCM or ERP system such as Workday, and with Salesforce CRM.
• Strategic knowledge of Varian solutions, oncology operations and business, plus cross-functional experience.
• Ability to understand different business models and combine complex technologies to create value for partners.
• Ability to translate between the partner and Varian at every level, advocating internally for the partner and promoting Varian externally.
• Ability to work in matrixed and unstructured environments, leading through influence.
• Strong analytical skills and a record of building collaboration and consensus.
• Knowledge of healthcare finance, including basic organizational P&L.
• Passion for client service and relationship building.
• Minimum of seven years of managerial experience in healthcare administration, with expertise in oncology operations such as radiation oncology or medical oncology.
• Demonstrated leadership in clinical operations, driving strategic and business planning and financial and operational performance.
• Complete the LMS training plan for your assigned responsibilities.
• Preferred: a clinical background (for example RT(T), RN, MO, CMD or PhD) and a master's degree such as an MBA or MHA.
• Typical education and experience: a bachelor's degree or equivalent plus eight years of related experience, or a master's degree plus six years.
• Knowledge of quality, performance improvement, change theory and health systems.
• Basic IT knowledge, especially of interoperability and infrastructure.
• SAP or equivalent ERP experience is desired.
• Oncology Systems business only: meet all Vendor Credentialing requirements for VMS client site access unless prohibited by law. These vary by client and may include photo ID, criminal background checks, drug screens, immunizations (Hep B, MMR, Varicella, Influenza, Tetanus), annual TB testing and healthcare training.

Conditions

Remote role with travel required 50% to 75% of the time.

Complex work that requires independent judgment, networking with key contacts outside your area, and dotted-line oversight of the project and its resources.

Expected pay is $99,500 to $142,000, depending on factors such as geography, skills, education and experience.

Equal opportunity employer; only candidates under consideration will be contacted.

Benefits

• Health and wellness benefits, including a flexible benefits plan.
• Defined Contribution Pension Plan and Registered Retirement Savings Plan matching contributions.
• Paid time off including vacation, company holidays, sick leave and parental leave, subject to eligibility.