Product Design Director, Growth & Acquisitions, Business Cards and Payments

Description

The company is hiring a design leader to run the Growth & Acquisitions Design team for Business Cards & Payments.

Business Cards & Payments builds small business credit cards and spend management and software products that businesses of all sizes use to grow.

The role sits in the Experience Design team at the company, a group of cross-disciplinary designers and builders who value candid critique, diverse thinking and mutual support.

You will lead a cross-disciplinary team that helps small and medium businesses find and adopt the right financial and software solutions. The work spans brand, product conversion, software demos and AI-powered lead generation, on platforms used by more than 100 million users.

The role is meant to reach beyond a single discipline. You will combine business judgment with creative drive and stay current on how AI is changing the way businesses discover, shop for and buy products.

You will also contribute to the business experiences design leadership team, which shapes B2B experiences across the company, including features that serve business customers across segments and features for customers who also hold a consumer or small business relationship with the bank.

Responsibilities

• Shape go-to-market plans for new credit card and software products, building brand presence across several channels.
• Lead user research and in-market experiments, and drive generative AI optimization and AI-powered lead generation tools for product discovery.
• Design and iterate on brand, product and shopping journeys on the company's site.
• Work with sales teams to build demos and tools that help customers and internal sales staff.
• Lead, mentor and grow a team of 12, 15 creatives and builders.
• Work with brand, marketing, product, sales and engineering leaders to align strategy, performance metrics and roadmaps.
• Raise the quality and maturity of design practice, overseeing tools, platforms, frameworks and design systems, and guiding your team to produce vision stories, journey maps, blueprints, high-fidelity designs and prototypes across interaction, visual and service design.
• Build a team that is well supported, well trained and able to work with partners in other functions, and set its vision and direction with those partners.
• Find places where customer needs and business goals meet, and make sure teammates and partners consider diverse customer perspectives throughout the design process.
• Track products, customers, competitors and industry trends well enough to anticipate change and guide how Design engages with significant business problems.
• Help cross-functional groups generate creative solutions, spot risks, share learning, and set up frameworks that make complex decisions easier and faster.
• Connect work across the organization, bringing executive partners together to make experiences more coherent, speed delivery and raise the value of design.
• Present to executives and stakeholders using a human-centered approach that combines design frameworks, data and research to explain complex material, drive change and set direction.

Requirements

• At least 8 years of product design experience.
• At least 3 years of experience leading design teams.
• Strong portfolio showing your leadership, process, results and impact.
• Preferred: at least 10 years of product design experience and at least 5 years leading design teams.
• Preferred: experience across product, service, design strategy and content design.
• Preferred: experience leading product design teams that cover UX, UI, strategy, content and research from strategy through to market.
• Preferred: experience working with product managers, engineers, marketing and analytics leaders across several business lines on strategy, roadmaps and operating models.
• Preferred: experience working within a design system.
• Preferred: working knowledge of web and mobile technologies and platforms, and the ability to weigh technical limits when making product decisions.
• Preferred: expertise in Figma or similar design and prototyping tools.
• Preferred: experience managing an interdisciplinary design team.
• Preferred: skill in building business cases that tie product and experience choices to business value.
• Preferred: excellent written and verbal communication.
• Preferred: excellent interpersonal skills and the ability to build relationships across complex organizations.
• Preferred: excellent people management and development skills.
• Preferred: skill with web, mobile and AI technologies, and the ability to handle technical limits when making experience decisions.
• Preferred: hands-on skill with modern design, prototyping and AI tools.

Conditions

Based in McLean, VA, the base salary range is $230,400 to $263,000 for Director, Design.

Based in New York, NY, the base salary range is $251,400 to $286,900 for Director, Design.

Salaries in other locations follow that location's range, and the exact offer amount appears in the offer letter.

Part-time pay is prorated to the agreed hours.

The company will not sponsor new applicants for work authorization or provide any immigration-related support for this role, including H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, O-1 or any other employer-sponsored authorization.

Applications will be accepted for at least 5 business days.

Agencies are not accepted.

The company is an equal opportunity employer.

Benefits

• Eligible for performance-based incentive pay, which may include cash bonuses and/or long-term incentives, discretionary or non-discretionary depending on the plan.
• Comprehensive health, financial and other benefits, with eligibility depending on full- or part-time status, exempt or non-exempt classification and management level.