Principal Project Manager

Description

The company makes enterprise software and serves customers across the world, with more than 5000 employees on every continent. This role sits at the centre of project delivery, combining customer value with revenue for the company.

The role owns the full lifecycle of the company projects: planning, leading, executing, monitoring, controlling and closing. You are accountable for the whole project scope, the project team, the resources and the outcome.

You act as the company's go-to expert in project management and the company methodologies. You build trust with both the customer and internal the company teams, and you drive decisions, engagement and motivation across the project.

You keep control of short- and long-term revenue against agreed KPIs.

Responsibilities

• Be the recognised authority on the company contract structures and make sure they are interpreted and applied in line with best practice.
• Build and oversee enterprise-level project strategies that match business objectives.
• Lead large, high-impact projects and allocate resources for maximum efficiency.
• Set up advanced project governance that covers financial controls, forecasting and risk management.
• Lead complex risk management, designing proactive mitigation plans.
• Report at executive level and give strategic insight to the Project Steering Group and senior leadership.
• Set the strategy for Change Requests so disruption stays minimal and value stays high.
• Drive executive engagement on the company Success Offerings and position them as support for customer growth.
• Lead cross-functional teams so work is coordinated and performance stays high.
• Develop talent strategies and mentor future project leaders.
• Build thought leadership in the project management community and shape industry practice.
• Drive innovation in project delivery using industry trends and insights.
• Lead upsell efforts through the Sales Performance Incentive Fund (SPIFF) to deepen customer engagement and value.
• Build and keep senior relationships with key stakeholders to secure long-term project success.
• Act as the recognised authority on project quality and adherence to the company Implementation Methodology.
• Set the direction and best practice for service delivery and hold consulting teams to high performance standards.
• Provide thought leadership on implementation methodologies and make activities clear in every project phase.
• Build high-value relationships inside the company and outside it to strengthen trust and long-term partnerships.
• Run executive communication and stakeholder engagement that keeps projects aligned with business goals.
• Ensure Project Managers, Solution Architects and Leads collaborate smoothly to improve efficiency and results.
• Find and pursue new business opportunities, working with Sales to grow the company's reach.
• Provide thought leadership on customer value drivers and position the company solutions as strategic enablers.
• Combine business development work with the Sales team to deliver commercial results.
• Lead by example and build a high-performance culture in the project team through motivation and clear direction.
• Resolve conflicts at executive level so projects keep running smoothly.
• Handle complex stakeholder landscapes with expert political awareness and professionalism.
• Mentor and coach other Project Managers, supporting their skills and knowledge sharing.
• Help shape the company Global Consulting Strategy by assessing and improving methodologies, tools and processes, including their effect on other functions.
• Use global capabilities and best practice to improve project delivery and business outcomes.
• Advise the company Global Consulting Management, R&D and Unified Support so their plans stay aligned with business objectives.
• Push best-in-class project management practice across the organisation.
• Challenge conventional service delivery approaches and drive cross-functional improvements.
• Review and improve processes that affect several business units, keeping them aligned with strategy.
• Lead cross-functional initiatives to refine methods, streamline workflows and raise operational efficiency.
• Implement process changes that support continuous improvement across local, regional and global teams.
• Lead and manage large, complex projects and programmes to secure successful delivery and business alignment.
• Build strategic plans for long-term growth and sustainability in project management.
• Build high-performing teams that work together, take ownership and focus on results.
• Find new business beyond the original contract, including success offerings, additional licence upsells and managed services.
• Use deep customer insight to recommend value-adding solutions that raise satisfaction and drive growth.
• Give strategic feedback to improve the company service and product offerings based on real project experience.
• Work closely with sales, customer success and consulting teams to match opportunities to customer needs.
• Provide thought leadership on Enterprise Resource Planning (ERP) architecture, integrations and best practice.
• Define and implement project management strategies that improve business outcomes.
• Keep up with product developments and shape how they are used in projects.
• Champion the company values and help build a culture of excellence and collaboration.
• Lead high-level workshops and executive meetings to align stakeholders and set strategy.

Requirements

• Essential: a university degree in a technical discipline, an MBA, or an equivalent professional qualification.
• Essential: 5 to 10 years of project management experience.
• Essential: prior experience managing ERP implementation projects, ideally across full lifecycles.
• Essential: experience working with C-level stakeholders, at Principal to Senior Principal level.
• Essential: fluent English and the local language, spoken and written.
• Desirable: solid knowledge of the company Software.
• Desirable: involvement in implementing the company products.
• Desirable: industry knowledge from the target sectors.
• Desirable: experience delivering a broad range of the company Consulting Services.
• Desirable: experience running projects with an Agile methodology, which would be an asset.
• Desirable: certification in another project management method such as PRINCE2 or Project Management Professional (PMP), which would be an asset.

Conditions

Salary range is $133,600 to $178,100, plus bonus.

Hybrid working is supported, with flexibility to suit different needs and lifestyles.

The company is an equal opportunity employer.

Benefits

• Flexible paid time off, including sick and holiday leave.
• Medical, dental and vision insurance.
• 401K with company contribution.
• Flexible spending accounts.
• Life insurance and disability benefits.
• Tuition assistance.
• Community involvement and volunteering events.