Pre-Sales Forward Deployed Engineer - IFS Loops

Description

The role sits between presales and product, and is built for someone who will work closely with the company's most strategic prospects and customers.

You take a deal from first conversation to proof: you run discovery with prospects and customers, find agentic use cases with clear business value, and build proofs of concept on the company's agentic platform within weeks.

Patterns from proofs of concept are fed back to the product team and can become standard platform capability available to every customer.

The company is a billion-dollar revenue business with 6000+ employees on all continents, and its AI technology underpins its enterprise software.

Founders and people who have built 0-to-1 products are strongly encouraged to apply.

Responsibilities

• Run discovery directly with prospects and customers and identify agentic use cases that deliver real business value.
• Build proofs of concept on the agentic platform quickly, scoping each one to prove the point without overbuilding.
• Present the same proof of concept as a hands-on walkthrough for a technical architect and as a business case for a CxO, sometimes in the same week.
• Partner with Account Executives to provide technical validation on live deals.
• Work with the product and engineering teams to turn recurring patterns into native platform capability.
• Bring field findings on what works, what does not, and what customers ask for into the agentic platform roadmap.
• Use AI-assisted development tools to speed up prototyping.
• Judge whether a customer request is a real, buildable use case or a distraction.
• Train core presales staff on the platform's standard capability and digital workers, and run ongoing workshops globally.

Requirements

• Genuine enjoyment of working with customers, from whiteboard sessions with VPs of Operations to tuning multi-agent workflows.
• Experience in presales or solutions engineering, including discovery, demos, PoCs, objection handling, and moving a technical evaluation toward a decision.
• Product instincts: you can separate a one-off customer ask from a pattern worth building into the platform.
• Hands-on experience with agentic AI, including multi-agent design, tool use, human-in-the-loop patterns, and platforms such as Agent Studio or comparable orchestration tools.
• Working knowledge of Enterprise Asset Management, Field Service Management, Manufacturing, or Aerospace & Defense, enough to lead a credible conversation without a subject matter expert present.
• Ability to speak with equal credibility to a developer working in an API and to a CEO focused on risk and ROI.
• A track record in presales, solutions engineering, or forward-deployed roles, with real product instincts.
• Experience in a forward-deployed, applied AI, or founding engineering role at a fast-growing enterprise AI company.
• Experience turning field learnings into product requirements or roadmap input.
• Solid familiarity with LLMs, retrieval systems, and agent evaluation frameworks.
• Experience selling or deploying software into asset-intensive or regulated industries such as aerospace and defense, energy, or manufacturing.
• Willingness to travel to customer sites, approximately 25, 50% of the time.

Conditions

Travel to customer sites is approximately 25, 50% of the time.

The company is an equal opportunity employer that values diverse backgrounds and viewpoints.

Benefits

• Work in a global, diverse team at a company committed to sustainability.