Onsite Service Engineer (Electron Microscopy) - Hillsboro, OR

Description

The team works on electron microscopy systems within the Materials and Structural Analysis business, which designs, builds and supports high-performance microscopy workflows that produce images and answers at micro, nano and picometer scales.

The work supports customers in materials science, life sciences, electronics and natural resources, including cancer research, environmental protection and food safety.

This role suits an experienced service engineer who wants to work with a varied team across many customer applications.

Schedule is standard Monday to Friday.

The job involves lifting up to 40 lbs without help, working in a laboratory, and wearing personal protective equipment such as safety glasses, gowns, gloves, lab coats and ear plugs.

Responsibilities

• Install new equipment on site and run test procedures to confirm it works accurately.
• Carry out scheduled planned maintenance visits at customer sites.
• Diagnose faults and repair systems for customers and other field staff.
• Build and maintain good working relationships with customers, system users and company staff.
• Travel to customer sites, often at short notice, to fix problems or support other field service engineers.
• Write and submit field service reports.
• Train customers and users on system maintenance.
• Work across functions with product quality teams.
• Write input that updates and corrects Thermo Fisher system documentation.
• Advise on reports, including identifying and isolating outstanding system problems.
• Serve as a subject expert and training resource.

Requirements

• Hands-on experience of 3-5+ years, or equivalent, installing, troubleshooting, repairing and calibrating advanced analytical tools such as SEM, TEM, FIB or similar systems.
• A bachelor's degree is preferred.
• A high school diploma or GED equivalent is required.
• Extensive experience diagnosing and repairing ultra-high vacuum and high voltage systems.
• A consistent record of repairing complex systems and subsystems down to component level.
• Ability to deal effectively with customers and show strong interpersonal skills.
• Professional working proficiency in English is required.
• Ability to read and interpret schematics.
• Familiarity with ultra-high vacuum (UHV) principles and technology.
• Literacy in MS DOS and Windows software environments.
• Ability to obtain a valid passport and travel within the region and internationally as needed.
• Ability to lift up to 50 lbs.
• You must be legally authorized to work in the United States without sponsorship.

Conditions

Based in Hillsboro, OR.

Relocation assistance is not provided.

Standard Monday to Friday schedule.

Frequent short-notice travel to customer sites, regionally and internationally.

You must be legally authorized to work in the United States without sponsorship.