Migration Delivery Senior Lead - Marketing Cloud

Description

The company makes an AI CRM where people and agents work together on customer success.

This is an individual contributor role that leads complex customer migrations from kickoff through successful go-live.

You will be the main technical and strategic contact for your migration pod and work with the company's Global Delivery Center (GDC) engineering partners.

Roles are open across Data360, Revenue Cloud, Tableau and Marketing Cloud, and your application may be reviewed for any of them that fit your background.

Candidates may apply for no more than 3 roles within 12 months.

The role sits between customer relationships and hands-on technical work, helping customers move from legacy environments to future-state platforms.

Responsibilities

• Own technical delivery, project health and go-live outcomes across end-to-end customer migrations.
• Build trust with business and technical stakeholders and turn complex migration problems into clear decisions.
• Work with Account Teams and Sales leadership so migration goals support customers' business strategy, renewals and expansion.
• Write and run focused delivery plans that put high-impact milestones first and keep pod timelines on track.
• Run enablement and alignment sessions so customer teams are ready for the platform change.
• Push adoption of AI agents and automation toolkits for discovery, data mapping and code conversion to cut manual work and shorten timelines.
• Delegate repeatable technical tasks to GDC partners while staying accountable for output quality.
• Stay current on roadmaps with outbound Product Managers and turn field feedback into product improvements.
• Find underused platform features and add them to migration roadmaps to raise throughput and adoption.
• Act as the technical contact during major incidents, coordinating with Engineering and Product to protect operations during cutover.
• Track technical trends and recommend releases that keep migrated environments fast and stable.
• Be a subject matter expert in at least one domain: Marketing Cloud (Engagement/Intelligence), Data 360 (Data Cloud), Revenue Cloud (CPQ/Billing) or Tableau.
• Use AI literacy and prompt engineering to direct AI agents for data retrieval, migration health reports and task automation.

Requirements

• Required: 8+ years in Professional Services, Customer Success or Technical Consulting, mainly on large-scale platform migrations.
• Required: deep hands-on expertise in at least one of Marketing Cloud (Engagement/Intelligence), Data 360 (Data Cloud), Revenue Cloud (CPQ/Billing) or Tableau.
• Required: proven ability to drive business value, lead technical discussions and handle complex stakeholder conversations.
• Required: skill in turning complex architectures into plain business language and guiding customers through data transformations.
• Required: proven work with global or offshore delivery models such as GDC to speed up delivery.
• Required: advanced knowledge of the core platform (Sales/Service Cloud) or specialized clouds (Marketing, Data, Revenue or Tableau).
• Required: familiarity with AI agents or automation tools for data mapping, sentiment analysis or task automation.
• Required: understanding of how target cloud platforms connect to telephony systems, third-party data sources and self-service portals.
• Required: a degree or equivalent relevant experience. Experience is judged on core role competencies, such as extracurricular leadership, military service, volunteer roles or work experience.
• Preferred: certifications in relevant domains, such as Marketing Cloud Consultant, CPQ Specialist, Data Cloud Consultant or Tableau Desktop Specialist.
• Preferred: prior individual contributor experience leading multi-million dollar transformation engagements.
• Preferred: AI Associate or Agentblazer certifications.

Benefits

• Access to cutting-edge AI tools, a collaborative global delivery model and direct contact with the Product teams that build the platforms.
• Real influence: your field experience feeds into how migration tooling evolves, and your work is visible across the business.
• Benefits and resources aimed at helping you find work-life balance.