Migration Delivery Senior Lead - Marketing Cloud

Description

This is a senior lead role in migration delivery for Marketing Cloud, in the Customer Success job category.

Your application goes to recruiters and hiring managers across the organization, because roles are open across Data360, Revenue Cloud, Tableau and Marketing Cloud. Apply once and you will be considered for the best fit. Candidates may apply for no more than 3 roles within any 12 months.

You lead complex customer migrations from kickoff to successful go-live as the main technical and strategic contact for a migration pod. You work with the company's Global Delivery Center engineering partners to help customers move to modern cloud architectures and gain measurable value.

You bridge a customer's legacy environment and its future platform, speed up timelines with automated playbooks and AI tools, and pass field findings back to Product and Engineering.

Responsibilities

• Own technical delivery, project health and go-live results for each migration you lead.
• Work with Account Teams and Sales leaders to tie migration goals to customers' wider business plans, renewals and expansion.
• Build trust with business and technical stakeholders, turning complex migration issues into clear decisions.
• Write and run focused delivery plans that put high-impact milestones first and keep pod timelines on track.
• Run enablement and alignment sessions so customer teams feel ready and confident for platform changes.
• Push adoption of AI agents and automation toolkits for discovery, data mapping and code conversion to cut manual work and shorten timelines.
• Hand repeatable technical tasks to GDC partners while staying fully accountable for output quality.
• Stay current on roadmaps with Outbound Product Managers and turn field insights into product improvements.
• Find underused platform capabilities and add them to migration roadmaps to raise customer throughput and adoption.
• Be a subject matter expert in at least one domain: Marketing Cloud (Engagement/Intelligence), Data 360 (Data Cloud), Revenue Cloud (CPQ/Billing) or Tableau.
• Use AI literacy and prompt engineering to direct AI agents for data retrieval, migration health reporting and task automation.
• Act as the technical contact during major migration incidents, coordinating with Engineering and Product to protect customer operations during cutover.
• Track technical trends and recommend tailored releases to keep migrated environments fast and stable.

Requirements

• 8+ years in Professional Services, Customer Success or Technical Consulting, with a strong record of large-scale platform migrations.
• Deep hands-on expertise in at least one of: Marketing Cloud (Engagement/Intelligence), Data 360 (Data Cloud), Revenue Cloud (CPQ/Billing) or Tableau.
• Proven ability to drive business value, lead technical discussions and handle complex stakeholder conversations.
• Skill in turning complex technical architecture into business language and guiding customers through data transformations.
• Proven track record with global or offshore delivery models, such as GDC, to speed up delivery.
• Advanced knowledge of the core CRM clouds (Sales/Service Cloud) or specialized clouds (Marketing, Data, Revenue or Tableau).
• Familiarity with AI agents or automation tools used for data mapping, sentiment analysis or task automation.
• Understanding of how target cloud platforms connect with telephony systems, third-party data sources and self-service portals.
• A degree or equivalent relevant experience. Experience is judged on core role competencies, such as extracurricular leadership, military service, volunteering and work experience.
• Preferred: certifications in relevant domains, such as Marketing Cloud Consultant, CPQ Specialist, Data Cloud Consultant or Tableau Desktop Specialist.
• Preferred: prior experience as an individual contributor leading multi-million dollar transformation engagements.
• Preferred: AI Associate or Agentblazer certifications.

Conditions

This is an individual contributor role.

Benefits

• Work on migrations for customers adopting the next generation of cloud technology, with access to cutting-edge AI tools, a collaborative global delivery model and direct contact with Product teams.
• Your field experience can shape how migration tooling develops, and your work will be visible across the business.
• Benefits and resources support balance and wellbeing.