Marketing Operations Program Manager

Description

The company is a financial infrastructure platform for businesses, used by millions of companies from large enterprises to early-stage startups to accept payments, grow revenue and open new business opportunities. Its mission is to increase the GDP of the internet, and much of that work is still ahead.

The Marketing Operations team builds and runs the systems, processes and data infrastructure behind the company's global marketing. It works with Growth, Demand Generation, Regional Marketing, Lifecycle, Sales Development and Marketing Technology to keep campaigns precise, prospect data accurate and useful, and the marketing technology stack reliable at scale.

The team thinks in systems and leads operations. It improves workflows, tooling, data quality and processes so marketing and sales can move faster and work better. Its work covers campaign operations, marketing automation, prospect data management and cross-functional program delivery.

Responsibilities

• Lead cross-functional programs that expand the company's reach to new businesses, supporting its mission.
• Act as process owner for key marketing and sales development work streams, working with marketing, sales development, product and engineering to deliver scalable solutions that improve efficiency, data quality and pipeline impact.
• Build and lead a program for an agentic acquisition approach to how the company engages prospects.
• Own end-to-end delivery: keep program communications current, track milestones, lead cross-functional workstreams and give regular updates on roadmap progress.
• Lead programs that address recurring sales development and marketing operations problems. Set objectives and success metrics, and build repeatable processes that scale.
• Work with marketing, product and engineering to scope requirements, run discovery and turn operational needs into product requirements for internal tools.
• Run review cycles, pilots and feedback collection. Summarize required changes, flag launch-blocking issues and escalate risks when needed.
• Improve operations through process redesign, automation and AI-powered tools that raise productivity and change how work gets done.
• Maintain scalable documentation and coordinate with offshore production teams and partners across time zones.
• Scope of the role varies by area of coverage.

Requirements

• Minimum: 6+ years in B2B marketing, sales or revenue operations, or in a program management role in a high-growth technology company.
• Minimum: 3+ years working daily with marketing automation platforms, CRM platforms, prospect data and lead management.
• Minimum: 3+ years running end-to-end programs that span marketing, sales and engineering.
• Minimum: Experience building AI agents, including agents you have deployed, and using AI daily in ways beyond chat.
• Minimum: 3+ years doing your own analysis with queries, dashboards and AI, and working with analysts and data scientists on more complex analytics.
• Minimum: 3+ years setting your own scope and goals while working with a distributed, global team to deliver them.
• Minimum: Strong written and verbal communication, able to explain complex operational concepts to marketing, sales and engineering stakeholders.
• Optional: 3+ years with Salesforce or Marketo, including lead and contact management, campaign attribution and marketing-to-sales data flows.
• Optional: Experience using AI tools to improve marketing operations workflows and productivity.
• Optional: Experience working with global teams day to day.
• Optional: Experience in financial services, payments or B2B software.
• Candidates who meet the minimum requirements are encouraged to apply. Optional items are a bonus, not a requirement.

Conditions

Equal opportunity employer.