Junior Help Desk Intern (Summer 2027)

Description

The company designs, builds, and operates low Earth orbit satellite constellations that deliver mission-critical data. It was founded in 2021, is a small and fast-growing startup, and has a facility in Silicon Valley built for spacecraft manufacturing and payload integration.

The IT team keeps the company running, covering laptops, accounts, software, and everyday support so engineers can focus on building spacecraft. In this role you are the first person staff contact for IT help, setting up equipment, fixing common problems, and getting teammates back to work. It is a hands-on way to build IT and customer-service skills while learning how an aerospace company operates.

As an intern you work with a small team in a startup setting and receive direct mentorship. You can learn from experienced aerospace professionals and your decisions can shape the company's programs.

Summer internships run from May to September, depending on your university schedule. The internship is full-time and on-site in Mountain View, CA.

Responsibilities

• Be the first contact for help desk requests, answering tickets and guiding teammates through fixes
• Set up, image, and deploy laptops, accounts, and peripherals for new and current employees
• Troubleshoot common hardware, software, printing, conferencing, and connectivity problems
• Keep IT inventory and asset records current, and update documentation and how-to guides
• Pass complex issues to senior IT staff and learn from how they resolve them

Requirements

• Currently enrolled in or recently finished a degree or program in IT, computer science, or a related field
• Basic working knowledge of Windows and/or macOS and common productivity tools such as Google Workspace or Microsoft 365
• Strong communication and customer-service skills, with patience for non-technical users
• Organized, dependable, and keen to learn
• Able to work full-time, on-site in Mountain View, CA
• Nice-to-have: prior help desk, IT support, or customer-service experience
• Nice-to-have: familiarity with ticketing systems such as Jira, Zendesk, or Freshservice
• Nice-to-have: basic networking knowledge (Wi-Fi, VPN, cabling) or hardware troubleshooting
• Nice-to-have: exposure to Active Directory, Okta, or Google Workspace administration
• Nice-to-have: CompTIA A+ or similar coursework or certification, in progress is acceptable

Conditions

Pay is $40/hour for Bachelor's degree holders, $45/hour for Master's, and $50/hour for PhD holders

Full-time, on-site in Mountain View, CA, with a May to September summer schedule set by your university

The company is registered to hire in AL, AZ, CA, CO, CT, DC, FL, GA, IL, IA, ID, MD, MA, MI, MN, MO, NJ, NY, NC, OH, OR, PA, TN, TX, VT, VA, and WA

The role requires access to export-controlled information, so applicants must be a U.S. person (citizen or national, lawful permanent resident, refugee, or asylee) or be eligible to access it without a required export authorization, or be eligible and reasonably likely to obtain one. The company may decline to pursue any export licensing process for business reasons.

Benefits

• Equity compensation for full-time employees
• Medical, dental, and vision insurance
• 401k retirement plan
• Short and long term disability insurance and life insurance
• Three weeks paid vacation for new employees, 12 paid holidays, unlimited sick time, and paid parental leave