IT Program Manager – ERP Transformation - (Des Moines, Iowa)

Description

Job Title:

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Position Summary

As an IT Program Manager – ERP Transformation , you will lead enterprise-wide technology programs that modernize business processes, advance ERP capabilities, integrate critical systems, and support digital transformation. You will guide complex initiatives from planning through execution, go-live, and stabilization while partnering closely with business leaders, technology teams, vendors, system integrators, and executive stakeholders. This role is ideal for a strategic, Agile-minded program leader with a proven track record of delivering large-scale ERP transformation and enterprise technology outcomes.

Responsibilities

• Lead end-to-end delivery of complex enterprise technology programs, including ERP implementations, ERP transformation, system integrations, business process modernization, and digital transformation initiatives.
• Develop, manage, and maintain integrated program plans, schedules, milestones, budgets, forecasts, resource plans, and delivery roadmaps.
• Drive Agile execution across multiple teams, workstreams, and stakeholder groups to ensure alignment, transparency, and measurable progress.
• Leverage Agile delivery management tools to manage backlogs, sprint planning, release planning, user stories, dashboards, reporting, and delivery governance.
• Facilitate Agile ceremonies, including sprint planning, daily stand-ups, backlog refinement, sprint reviews, and retrospectives.
• Manage program scope, risks, issues, dependencies, decisions, assumptions, and change requests with a proactive and solutions-focused approach.
• Coordinate cross-functional teams across business, technology, operations, vendors, system integrators, and consulting partners.
• Oversee requirements gathering, solution delivery, system integration testing, user acceptance testing, release planning, deployment planning, go-live readiness, and production stabilization.
• Lead ERP transformation activities, including business process alignment, system integration, data migration coordination, testing, cutover planning, and post-go-live support.
• Provide executive-level status reporting, program health updates, governance materials, financial insights, and escalation recommendations.
• Manage program financials, including budgets, forecasts, resource allocation, vendor spend, and delivery performance.
• Partner with senior stakeholders to align program outcomes with business objectives, transformation priorities, and enterprise technology strategy.
• Manage multiple concurrent initiatives, delivery workstreams, and cross-functional teams while ensuring schedule, scope, cost, and quality objectives are achieved.
• Ensure adherence to organizational delivery standards, Agile frameworks, documentation requirements, and governance best practices.
• Drive continuous improvement across delivery processes, Agile practices, reporting standards, and program execution.

Requirements

• Bachelor’s degree in Information Technology, Business, Engineering, or a related field.
• 10+ years of IT program and delivery management experience, including large-scale enterprise technology initiatives.
• Proven experience leading ERP implementation, ERP modernization, or enterprise transformation programs.
• Strong Agile delivery and Agile program management experience.
• Experience using Agile delivery management tools for backlog management, sprint planning, dashboards, reporting, and delivery tracking.
• Experience leading multiple concurrent enterprise initiatives, workstreams, and cross-functional teams.
• Strong background in program and portfolio management, delivery governance, execution oversight, and executive reporting.
• Experience managing program budgets, forecasts, resource plans, vendor relationships, and third-party delivery partners.
• Strong risk, issue, dependency, change request, and stakeholder management experience.
• Experience overseeing requirements, solution delivery, system integration testing, user acceptance testing, release planning, deployment, and stabilization activities.
• Experience coordinating ERP transformation activities across business processes, integrations, data migration, testing, and deployment.
• Demonstrated ability to communicate effectively with executive leaders, business stakeholders, technical teams, vendors, and delivery partners.
• Excellent leadership, facilitation, negotiation, problem-solving, decision-making, and organizational skills.
• Preferred Qualifications
• Hands-on experience with Azure DevOps for backlog management, sprint planning, dashboards, reporting, and delivery tracking.
• Experience with enterprise ERP platforms such as SAP, Oracle, Microsoft Dynamics, Workday, or similar solutions.
• Experience in Utility, Energy, Finance, HCM, Supply Chain, or related industries.
• Experience managing enterprise-wide ERP transformation involving multiple business functions, systems, and integration partners.
• Familiarity with organizational change management, business readiness, cutover planning, and post-implementation stabilization.
• PMP, PMI-ACP, SAFe, Scrum Master, or equivalent certification preferred.
• The base salary for this position is $106,087 – $140,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.
• The deadline to apply for this position is: 11/10/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.
• LI-Hybrid

Conditions

USA, IA, Work-at-Home

Language Requirements:

Time Type:

Full time

Physical and Mental Requirements:

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.