IT Operations Engineer

Description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field, or an equivalent combination of education and experience.
• Minimum of 4-5 years of experience supporting enterprise IT environments.
• Experience supporting Microsoft 365, Windows operating systems, endpoint management tools, and networking technologies.
• Working knowledge of server, network, telecommunications, and infrastructure support.
• Demonstrated experience troubleshooting and resolving complex technical issues.
• Strong analytical, problem-solving, and organizational skills.
• Excellent communication and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Preferred Qualifications
• Industry certifications such as CompTIA A+, Network+, Security+, Microsoft, ITIL, or equivalent.
• Experience supporting enterprise infrastructure projects, migrations, and technology deployments.
• Experience working within a geographically dispersed IT support organization.
• HIRING SALARY RANGE: $79,000-105,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Benefits

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package including 401K, medical, dental, and vision care
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Provides information technology operations and infrastructure support services, serving as a key resource for Field IT. This role is responsible for supporting the delivery, maintenance, and continuous improvement of hardware, software, network, and endpoint technologies across assigned locations. The IT Operations Engineer resolves complex technical issues, supports infrastructure reliability, and assists with the execution of enterprise technology initiatives, upgrades, and deployments. Working closely with business stakeholders, vendors, and IT teams, this position helps ensure secure, efficient, and reliable technology services while delivering a high-quality end-user experience. The role also contributes to operational excellence by supporting security, compliance, asset management, and process improvement activities across the organization.
• Core Responsibilities & Expectations
• Install, configure, maintain, and support hardware including PCs, laptops, tablets, mobile devices, printers, and specialized equipment.
• Provide software installation, configuration, troubleshooting, and technical support for end users.
• Perform endpoint vulnerability remediation and support compliance with enterprise security standards.
• Support Enterprise and Business Unit (BU) project demand, including infrastructure upgrades, deployments, migrations, and other technology initiatives.
• Lead local execution of infrastructure upgrades, technology refreshes, and enterprise IT deployments while ensuring adherence to technical standards and operational requirements.
• Deliver Tech Hut / walk-up IT support services.
• Manage PC lifecycle activities including provisioning, deployment, refresh, asset management, and retirement.
• Provide local infrastructure support for servers, network equipment, telecommunications, and VoIP systems.
• Deliver on-site Smart Hands support and coordinate activities with third-party vendors and internal IT teams.
• Administer and support mobile devices and associated management platforms.
• Support IT procurement processes for hardware, software, and related services.
• Manage user access requests, including network share permissions and other access requirements.
• Ensure adherence to local IT security standards, including communications room management, maintenance, and access controls.
• Assist internal compliance and audit teams with IT-related audit activities and remediation efforts.
• Provide support to satellite offices and remote locations, including travel as required.
• Coordinate and manage IT vendors at the site and regional levels.
• Serve as a technical escalation point for complex incidents, service requests, and infrastructure-related issues.
• Participate in root cause analysis, problem management, and remediation activities to improve system reliability and prevent recurring issues.
• Identify opportunities to improve operational efficiency, standardize processes, and enhance service delivery across Field IT Operations.
• Support varying service hours as business needs require.