IT Operations Engineer

Description

The company runs a high-traffic online gambling business and was founded in 2000 by Denise Coates CBE. It now employs over 10,000 people and serves more than 120 million customers in 26 languages.

The IT Operations team keeps the production IT service running, covering all customer-facing products and critical internal business systems.

The company is a market leader in In-Play betting, with more than 1.38 million In-Play sporting events a year, over 750 concurrent fixtures at peak, and more live sports streamed than any other company in Europe (750,000). It handles over 6 million HTTP requests daily and processes more than 1.5 million bets per hour at peak.

You will work with experienced colleagues on complex technical problems and help maintain advanced infrastructure.

Responsibilities

• Respond to, investigate, escalate and resolve critical incidents and technical changes that affect services.
• Act on early warnings from observability platforms and alarm consoles quickly, following agreed policies.
• Handle service-affecting incidents promptly by logging, investigating and resolving them.
• Carry out the daily tasks that keep production systems working correctly.
• Speak directly with senior managers and stakeholders during escalated issues.
• Record change requests and incidents accurately in the Helix ticketing system.
• Assess system and procedural changes thoroughly and give fast feedback.
• Plan and coordinate scheduled maintenance, checking for clashes.
• Disable, enable, retract or re-advertise infrastructure to control services.
• Communicate with stakeholders at key points to keep work on schedule.
• Act as the main point of contact for production infrastructure in frontline service delivery.

Requirements

• Strong analytical skills and the ability to find root causes of problems.
• Hands-on experience with Windows Server and Linux operating systems.
• Manage complex technical tasks independently.
• Take initiative and make and act on decisions under pressure.
• Learn complex technical workflows quickly.
• Handle several high-priority technical issues at the same time.
• Technical experience is not required, as all relevant training is provided.

Conditions

The company is committed to an environment where everyone feels welcome, respected and valued, regardless of background.

If you need adjustments or accommodations during recruitment, whether at application or interview, please get in touch.