Inside Applications Engineer

Description

The company builds rugged fiber optic products, including cable assemblies and harnesses, that perform reliably in harsh aerospace, military and industrial conditions.

This full-time onsite role is based in Cleveland / Richmond Heights, OH, within the Space & Defense Power & Data Group.

You will report to the Applications Engineering Manager.

You will support design work before and after a sale, fitting the company's transceivers and cabling into customer products.

You act as the link between customers and the company, handling relationships, engineering and operations where integration or deeper support is needed.

You will work on your own and with the Inside Sales, Product Marketing and Engineering teams, using sound judgment to resolve customer needs.

Responsibilities

• Handle daily customer questions on products by phone, email and in-person visits.
• Meet with sales and customers to learn their needs, requirements and issues, and offer technical guidance before and after the sale.
• Write reports on customer contacts, projects and status so the sales team stays up to date.
• Turn ideas into drawings, BOMs and other materials for customers.
• Help with PCNs, RMAs and web support documentation.
• Occasionally build small parts for customers when needed.
• Help create and maintain data sheets, MRDs and project plans.
• Work with Sales, Product Management and Engineering to write program and project overviews based on customer needs and other factors, aiming for the best technical solution.
• Produce weekly, monthly and quarterly reports on customer interactions, programs, projects and order or support status.
• Meet work deadlines independently and consistently.

Requirements

• A bachelor's degree in engineering or communications, or in technical sales.
• At least 3 years of relevant experience.
• Ability to obtain a U.S. security clearance.
• A strong customer focus and the ability to build relationships across diverse groups and functions in a collaborative way.
• Strong computer skills, including Microsoft Office Suite (e.g. Word, Excel, PowerPoint, Photoshop) and other standard office tools.
• Preferred: experience with electrical and optical parameters of optical transceivers, optical networking, transmission protocols and networking.
• Preferred: experience in a business and manufacturing setting.
• A plus: experience with common engineering tools and applications such as CAD and SolidWorks.

Conditions

Location: Cleveland, OH, onsite, full-time.

Base salary range: $65,000.00 to $90,000.00 per year.

Actual pay depends on location, experience and performance. The base range is one part of total compensation, which may also include annual bonuses, an employee stock purchase plan, an open paid time off policy and region-specific benefits.

This role requires access to U.S. export-controlled information.

Unsolicited agency resumes are not accepted. Agencies must be invited by the Talent Acquisition Team and have signed terms in place first, or submissions will not qualify for a fee and will become company property.

Benefits

• Competitive pay package with bonus opportunities, a matching 401k, the chance to join the Employee Stock Purchase Plan (select locations), and Flexible Spending and Health Savings Accounts.
• Flexible paid time off, holidays, a parental leave program and relocation assistance.
• Medical, dental, vision, life and disability insurance, an Employee Assistance Plan and other supplemental coverage.
• Tuition assistance, mentorship and coaching, leadership development and other personal growth programs.
• A warm, respectful, family-like culture guided by 12 core values, with several employee-led resource groups open to everyone.