Information Technology (IT) Support Specialist

Description

The company is a subsidiary of the company and builds mesh network communications systems, such as its StreamCaster MANET radios, for defense, law enforcement and public safety customers.

The team is an IT group in the company's Engineering and R&D office in Irvine, CA, and the role reports to the Senior IT Support Specialist.

The role supports end users, keeps the IT infrastructure running, and works on hardware and software issues day to day.

Responsibilities

• Give end users technical support, including troubleshooting and researching hardware and software problems on desktops and laptops.
• Reply to IT Help Desk tickets promptly.
• Install, configure and maintain hardware and software.
• Write and update documentation on the IT infrastructure and support processes.
• Keep an current inventory of all hardware and software assets.
• Handle onboarding and offboarding, including creating and disabling accounts, communicating with staff, and deploying and recovering hardware with HR and Facilities.
• Set up and configure Windows, Linux and macOS endpoints and peripherals.
• Travel about 25% of the time to Silvus offices, including the West Los Angeles headquarters, San Diego and Culver City.
• Take on other related duties as needed. Management may assign or reassign duties at any time.

Requirements

• A high school diploma or GED.
• At least 3 years of experience installing, troubleshooting and/or maintaining software and hardware, including upgrades and related procedures.
• Strong PC skills in Windows and iOS environments.
• Experience with Layer 1 networking and cabling.
• Experience installing, uninstalling, licensing and de-licensing enterprise software.
• Advanced skill in Google Suite and Microsoft 365 (Excel, Word, PowerPoint).
• Working knowledge of Microsoft Active Directory, Microsoft Entra and Microsoft Intune.
• Strong interpersonal skills and a positive, enthusiastic attitude.
• Ability to work as a team member, support department decisions, policies and procedures, and communicate clearly with team members and other staff.
• U.S. citizenship is required because the company's clients hold U.S. government contracts.
• Optional: a Bachelor's degree in Information Technology, Computer Science or a related field, completed or in progress.
• Optional: experience in a fast-paced office.
• Optional, highly desirable: Linux and macOS skills.

Conditions

Fully onsite, Monday through Friday, at the Irvine, CA Engineering and R&D office, near Irvine Spectrum.

Daily schedule of 8:30 am to 5:30 pm.

Office setting, with travel to other company offices and occasional exposure to heat, cold and allergens during field tests or demonstrations.

Physical demands include bending, reaching to shelves at various heights, kneeling or squatting, and lifting up to 50 lbs.

Pay range varies based on job-related knowledge, skills and experience, and the final offer is set for each candidate.

Equal opportunity statement: the company follows applicable law in its hiring decisions.

Benefits

• Referral payment plan.
• Incentive bonus plans.
• Medical, dental and vision coverage.
• 401(k) with company match.
• 10 paid holidays.
• Generous paid time off.
• Employee stock purchase plan.
• Paid parental and family leave.