Implementation Manager - Moveworks

Description

You keep delivery of the platform on schedule and within budget so the customer reaches the results it wants.

You work to proven delivery methods, alongside the customer's project team and any partner involved. You follow governance so stakeholders stay supportive, and you handle risks and issues as they come up.

You build the project team, make sure each member understands their planned tasks, track progress, and correct deviations with suitable measures.

You lead customers through their first rollout of the platform and through new product offerings, often with a services partner.

The role is about helping customers find, map, build and launch agentic workflows that deliver business value, while the company supports adoption through change management.

Responsibilities

• Manage engagement governance, timeline, scope, risk, change management, resourcing and reporting.
• Help customers identify, map, build and launch agentic workflows that create business value.
• Apply change management practices so customers adopt the product successfully and their organization is ready for it.
• Work with Sales, partners and customers to understand the engagement, its challenges, issues and the value being delivered.
• Understand customer goals and align deliverables to them.
• Serve as the single point of contact, encouraging collaboration and getting the customer to agree on proposed solutions.
• Mentor team members and partners so they meet engagement deliverables and support the customer's desired results.
• Spot gaps between actual progress and the plan of record, propose solutions and drive them to resolution.
• Act as a customer advocate within the Product organization, sharing field insights during product design and development.
• Work with Customer Success Managers so the handover to post-launch support is smooth.

Requirements

• Experience using AI in work processes, decision-making or problem-solving, or thinking critically about how to apply it. This can include AI-powered tools, workflow automation, analysis of AI-driven insights, or assessing AI's impact on your function or industry.
• 4+ years of progressively responsible experience leading software implementations with enterprise customers, SaaS preferred, or equivalent education or experience.
• Project management experience covering scope control, budgeting, estimating and resource management.
• Ability to propose creative technical solutions to hard problems and explain technical ideas clearly and efficiently.
• A process-minded problem solver who keeps looking for a better way to reach a goal.
• Experience building strong internal and external relationships, including with senior executives.
• Creativity, and the ability to run projects independently.
• Experience working through complex issues with analysis and resolution.
• Experience working across cross-functional teams.
• Diplomatic and tactful, and able to stay composed under pressure.
• Bachelor's degree.
• Ability to travel up to 25% of the time.

Conditions

Base pay for this location is $116,400 - $192,100. Individual total compensation varies with qualifications, skill level, competencies and work location, and the base pay shown is a guideline.

Sales positions generally offer a competitive On Target Earnings (OTE) incentive structure.

Pay depends on the geographic location of the role and may change based on work location.

Work personas (flexible, remote or required in office) are assigned based on the nature of the work and the assigned work location.

To determine eligibility, the company may check the distance between your primary residence and the nearest company office using a third-party service.

Benefits

• Equity, where applicable.
• Variable or incentive compensation.
• Health plans, including flexible spending accounts.
• 401(k) plan with company match.
• Employee stock purchase plan (ESPP).
• Matching donations.
• Flexible time away.
• Family leave programs.