Help Desk Specialist II

Description

The company is a global technology and professional services firm serving US government, defense and intelligence agencies. Its roughly 26,000 staff work in more than 50 countries on AI, cloud, cyber and software development.

This Help Desk Specialist II role is a Technical Support Services position in Washington, DC. You will troubleshoot problems for end users, find causes, and get issues resolved on time.

Responsibilities

• Answer calls, emails and staff requests for technical help, then log, track and follow up until each issue is closed.
• Install and support commercial software, including upgrades.
• Solve problems and install and configure hardware and software to computing standards, and support every network and desktop client.
• Add confirmed fixes to the solutions database.
• Monitor and enforce IT policies and procedures.
• Help set up new users in IDAM and multiple-level security LDAP profiles.
• Install and configure computers, monitors, network equipment and peripherals such as printers and scanners.
• Maintain, upgrade and repair PCs, laptops and Windows desktop applications across all systems.

Requirements

• Computer literacy, with working knowledge of IT, peripheral devices and troubleshooting.
• At least 5 years of experience in information technology or a related field.
• SAP experience.
• US citizenship.
• Active TS/SCI clearance, and willingness to take a CI polygraph.
• Eligibility for access to SAP information.
• IAT Level 2 certification within 6 months of hire, such as Security+CE or CCNA-Security.
• Bachelor's degree in Computer Science or Information Technology, or an Associate's degree in a related area plus 2 years of experience. Equivalent experience is preferred.

Conditions

Based in Washington, DC, onsite.

Full-time, 40 hours per week.

Travel of 10-25%.

The likely hourly rate is $78,540.00 to $106,260.00. This is not a guaranteed salary. Pay depends on experience, location and contract terms, and may fall outside this range.

Hiring includes an identity check using biometrics and AI. You must be on camera for virtual interviews, and the company may photograph you and process your biometric data for verification and fraud prevention.

Equal opportunity employer, including individuals with disabilities and protected veterans.

Benefits

• 401(k) with company match, letting you contribute pre-tax and post-tax up to IRS limits.
• Medical plans, some with Health Savings Accounts, plus dental, vision and wellness packages.
• Full flex work weeks where possible.
• Paid vacation, sick and personal time, holidays, parental, military, bereavement and jury duty leave.
• Short and long-term disability, life, accidental death and dismemberment, personal accident, critical illness and business travel accident coverage, provided or available.
• An internal mobility team to help you plan your career.
• Paid education and certifications.
• Work with current technology.