Global Software Support Engineer II

Description

The company is a leader in materials science and engineering, supplying the equipment behind nearly every new semiconductor chip and advanced display.

Its equipment is central to AI development and to bringing next-generation chips to market. The team supports a culture where you can learn, grow your career and take on challenges.

Responsibilities

• Resolve moderate-complexity problems with equipment software, applications and systems, working alongside others.
• Investigate high value customer problems, systemic bugs and software failures, learning the details of each.
• Handle customer software support through the ticketing system.
• Send timely updates and reports on key customer software issues to all stakeholders, keeping work aligned with group goals.
• Create, test and verify Software Change Notifications and Key Feature Procedures for product software.
• Help write customer-focused documentation for external software features.
• Take part in reviews of equipment software specifications, design, testing and documentation as customer requests require.
• Train junior engineers and explain detailed product operation.
• Join after-action reviews to identify root causes.
• Document your work in line with BKM practices.
• Give informal guidance to new team members. There are no supervisory duties.

Requirements

• Build on your knowledge of your discipline and widen your skills over time.
• Understand the key business drivers and apply them to your work.
• Solve problems in straightforward situations by weighing options against your technical experience, judgment and precedent.
• Affect the quality of your own work and that of your teammates, working within guidelines and policies.
• Explain complex information clearly to others in straightforward situations.
• Be detail-oriented, curious and eager to understand.
• Manage many priorities and focus on what matters most.
• Work independently and manage yourself.
• Communicate well in writing and verbally.
• Care about teamwork and quality work.

Conditions

Full-time, regular position.

Based in Phoenix, AZ.

Travel is expected for 20% of the time.

Eligible for relocation.

The posted base salary range is $86,500.00 to $119,000.00.

Pay is set by location, hire grade, job-related knowledge, skills and experience, and fairness against current team members' pay.

For sales roles, the posted range is target total cash, meaning base salary plus target bonus at 100% goal achievement.

Accessibility accommodation requests are welcome, but they cannot be used to check application status.

Benefits

• A comprehensive benefits package.
• Possible eligibility for a bonus and a stock award, where applicable.
• Programs that support your personal and professional growth, health and wellbeing at work and at home.