Global Software Support Engineer I

Description

The company is a global leader in materials science and engineering. Its solutions form the base of nearly every new semiconductor chip and advanced display worldwide.

The equipment it builds and services supports AI and speeds the commercial launch of next-generation chips.

You would join a team working at the base of the electronics industry.

Responsibilities

• Resolve low-complexity issues with equipment software applications and systems, with some supervision.
• Handle customer software support requests through the software ticketing system.
• Help analyse software problems that field engineers log from customer tools.
• Work toward group objectives and deliver on schedule.
• Build a beginner-level grasp of the business unit's products, system software, troubleshooting tools, best-known methods and the infrastructure your work depends on.
• Complete all required company training and certifications for product knowledge.
• Learn the equipment software documentation, key customer features and install or upgrade instructions for each software release.
• Join after-action reviews to find root causes.
• Record your work according to best-known-method practices.

Requirements

• Apply conceptual knowledge of the theories, practices and procedures in your discipline.
• Apply general business knowledge gained through education or earlier work.
• Solve standard problems using existing procedures, and make sound judgments by analysing information and standard practice.
• Work within standard procedures and practices, and keep a limited impact within your own team while meeting deadlines.
• Explain straightforward information clearly, ask questions and confirm understanding.
• Pay close attention to detail, stay curious and want to understand problems fully.
• Manage many priorities and focus on what matters most.
• Work independently and manage your own time.
• Communicate well in writing and speaking.
• Work well with others and care about quality.
• You have no supervisory duties, but you are responsible for building your technical contribution.

Conditions

Salary range: $70,000.00 - $95,500.00, set by location, hire grade, job knowledge, skills, experience and internal equity with current team members.

For sales roles, the posted range is Target Total Cash, meaning base salary plus target bonus at 100% goal achievement.

Location: Austin, TX.

Full-time regular assignee role.

Travel is required for 20% of the time.

Relocation assistance is available.

The company makes its careers site accessible and provides accommodation support on request.

Benefits

• Comprehensive benefits package.
• Possible bonus and stock award participation, depending on eligibility.
• A supportive culture that encourages learning, development and career growth.
• Programs for wellbeing and personal and professional growth, covering work, home and life beyond.