Engineering Manager

Description

The company builds end-to-end software for fire and EMS agencies, helping them work more safely and effectively.

This role leads a team of software engineers and shapes the technical direction, delivery and operational health of the platform. It combines technical leadership, people management and cross-functional work to deliver scalable, reliable, customer-focused software.

The best fit is an engineering leader who can weigh technical direction, team growth and business priorities, and who builds accountability and continuous improvement into the team.

Responsibilities

• Coach, develop and manage engineers, covering performance, career planning and regular feedback.
• Work closely with product, design, QA and other stakeholders to ship high-quality software that meets business goals and customer needs.
• Guide the team on architecture, system design, scalability, security and sound engineering practice.
• Own planning, estimation, prioritization and delivery across the full product lifecycle.
• Apply current AI-driven development methods to meet the department's software development lifecycle goals.
• Set and maintain engineering standards, development workflows, code review, testing approaches and operating procedures.
• Help engineers resolve technical problems and remove blockers so they can make sound decisions.
• Track team health, delivery performance and velocity, and keep improving how engineering works.
• Run hiring, workforce planning and onboarding to grow strong engineering teams.
• Coordinate across distributed teams and time zones so communication and alignment hold across functions.
• Act as the escalation point for critical production issues, coordinating incident response, root cause analysis and resolution.
• Set up operational readiness, including support models, on-call processes, monitoring and ongoing improvement.
• Shape long-term technology strategy and roadmap, balancing current needs with scalability and innovation.

Requirements

• 8+ years of software engineering experience, including at least 3 years in management, team lead or technical leadership roles.
• A track record of leading engineers through complex software products and initiatives.
• A solid grounding in software architecture, system design and current development practices.
• Hands-on experience with hiring, performance reviews, coaching, career development and engagement.
• Able to work with product and business stakeholders to turn requirements into scalable technical solutions and delivery plans.
• Experience leading cross-functional teams and influencing decisions across several stakeholders.
• Sharp problem-solving that balances technical quality, business priorities and delivery timelines.
• Experience supporting production systems, incident management and operational excellence.
• Clear written and verbal communication for both technical and non-technical audiences.
• Proven ability to build team culture, drive accountability and grow high-performing engineers.
• Preferred: experience leading distributed or remote engineering teams.
• Preferred: experience with cloud-based SaaS platforms and modern development methodologies.
• Preferred: experience with current AI-driven software development practices.
• Preferred: familiarity with CI/CD pipelines, automated testing, monitoring and observability.
• Preferred: experience in mission-critical or customer-facing software environments.
• Preferred: exposure to mobile, web or platform engineering teams.
• Preferred: experience evaluating technology investments, architecture tradeoffs and build-versus-buy decisions.

Conditions

Full-time, based in the United States, reporting to the Director, Engineering.

Fully remote.

Residents of states with wage transparency laws can contact the company for a good-faith estimate of annual base pay and any eligible incentive pay. Final pay may be higher or lower based on non-discriminatory factors such as experience, location, knowledge and skills, and the range is reviewed regularly.

The company is an equal opportunity employer and does not discriminate on any protected basis, and discrimination and harassment of any kind are not tolerated.

Benefits

• Competitive pay
• Medical, dental and vision coverage
• FSA and HSA accounts
• 401(k)
• Flexible PTO
• Technology stipend
• Opportunities for advancement
• Other benefits and perks