Engineer II

Description

First published date: 05-10-2026

ING is hiring Ops Engineer! As an Ops Engineer at our Global Master Control Room, you are the Extra Pair of Eyes (24/7), ensuring all our IT services are available for our customers and internal users. You will be working from our office in Rotterdam (or hybrid). This position includes night shifts, late shifts, and weekend duties.

Incident Management: As an Ops Engineer, you will be responsible for ensuring incidents are picked up in time and dispatched to the responsible teams. You will be in contact with various teams working globally, as ING serves customers and internal users worldwide. You will identify and analyse problems and take the lead in solving incidents. You continuously strive to improve yourself and your colleagues in the DevOps way of working.

Infrastructure Services: You have a broad and diverse set of competencies that allow you to operate, maintain, and test standardized and highly automated infrastructure services. You aim to automate as much of the operating and maintenance work as possible.

The team

As a member of the Business Excellence team under the tribe of Strategy & Enablement in the CEO domain of Global Infrastructure, you will work in a multidisciplinary team across functional squads. The team includes members working from the Netherlands and Poland.

Roles and Responsibilities

Your role in the team will be solving incidents (as first time fix) and if you can solve the incident by yourself you will dispatch the incident to the correct solving team (as first time right). If no first time fix or first time right is possible, analyse the incident why this was not possible and update the knowledge database for future incidents.

Infrastructure Maintenance: Ensure consumable standardized infrastructure services are resilient, high quality, highly automated, and up-to-date. Automate all repetitive or error-prone operational activities.

Incident Analysis: Deliver structural solutions and support consumers in using standardized infrastructure services.

DevOps Practices: Implement user stories from the backlog, participate in DevOps rituals, and continuously improve yourself, your squad, and the service.

Root Cause Analysis: Identify service improvements, actively seek feedback and coaching, and provide feedback to squad members to avoid waste.

Collaboration: Understand services end-to-end and work closely with team members

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious, keep learning, and take on responsibility. In return, we’ll support you in developing into an even more awesome version of yourself.

To succeed in the Ops Engineer Global Master Control Room role, you should:

Stay curious and keep learning.

Take on responsibility.

Maintain high-quality infrastructure services.

Analyse incidents and align with DevOps squads.

Apply and improve DevOps practices.

Conduct root cause analysis.

Collaborate within and across squad.

Curious about how ING empowers people and businesses to move forward?

Discover what we do and what we can offer you .

Questions?

Please visit our Frequently Asked Questions section to find some answers on questions you might have.

Contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button.

Requirements

• Technical Knowledge: Have a broad understanding of technologies and consumer needs. Understand the impact of different factors on the performance and capacity of services, and the technical implications of Security and Risk principles.
• Consumer Context: Know the value-add of your service to the consumer.
• Coding/Scripting Expertise: Have working knowledge of configuration tools, experience with virtualization environments and tools (e.g., VMware, cloud forms), and performance and capacity monitoring tooling and practices.
• Agile and DevOps Practices: Understand the Scrum methodology (e.g., backlog and sprint planning, review and marketplace), and have a mindset of continuous improvement of the service and way of working.
• DevOps Way of Working: Be familiar with continuous delivery, cross-functional team setups, and development of cross-skilled squad members.
• Competencies and Behaviours: Have an openness and willingness to try new ways of working and technologies, an end-to-end ownership mindset, and be a strong team player who takes responsibility. Be independent and autonomous in completing tasks, reflect upon behaviours and performance to proactively identify improvement areas, and be a strong problem solver to structure and improve complex situations. Additionally, coach others to help their individual development.
• Education and Background:
• Professional and intellectual IT-ability, at least a bachelor’s degree.
• Certifications and/or proven proficiency in one or more programming/scripting languages.
• Excellent command of spoken and written English.
• Knowledge of public (and private) Cloud
• Rewards and benefits
• We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.
• The benefits of working with us at ING include:
• 25-28 vacation days depending on contract
• Pension scheme
• 13th month salary
• 8% Holiday payment
• Hybrid working
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues