The company is seeking an Operator to support the client’s 24/7 global security operations. Reporting to the Supervisor, the successful candidate will support 24/7 physical security operations through alarm monitoring, access control administration, CCTV operations, incident documentation, dispatch coordination, and customer support activities.
This role is ideal for candidates interested in building a career in physical security operations, emergency response coordination, and security technology management. The successful candidate will help ensure the safety and security of Snap personnel, facilities, visitors, and operations.
This is an on-site role at the client’s Los Angeles office. This role requires you to work 5x8-hour shifts, rotating early, late, and nights, including weekends, with flexibility to cover gaps as needed.
Responsibilities
Respond promptly to alarms, incidents, notifications, and service requests.
Monitor and manage access control, CCTV, alarm systems, and communications platforms.
Create, modify, and deactivate badges, and support access management.
Receive, document, categorize, escalate, and close security incidents.
Dispatch security personnel, facilities personnel, and emergency responders as required.
Support emergency communications and incident notifications.
Respond to Jira tickets, calls, emails, and other customer service requests.
Maintain accurate records, reports, and audit trails.
Participate in training, exercises, and continuous improvement initiatives.
Requirements
Excellent customer service, communication, and multitasking skills.
Ability to assess information, follow procedures, and make sound decisions.
Basic understanding of security operations, dispatch, access control, or CCTV systems preferred.
Comfortable operating in a fast-paced 24/7 environment.
Knowledge of Microsoft Office and security technology platforms preferred.
High school diploma required; college degree preferred.
1-3 years of customer service, operations, security, emergency response, or related experience preferred.
Experience with Lenel, Milestone, Everbridge, Jira, or similar platforms preferred.
Additional Information
This position is moderately self-directed and requires understanding and compliance with company policies, procedures, and values. The position works in an on-site office environment utilizing a computer and standard office equipment. While performing the duties of this job, the employee is regularly required to interact collaboratively with the team and stakeholders and communicate via phone, video phone, or text messaging. The employee may be required to occasionally lift and/or move up to 20 pounds. The position may require travel up to 5%.
Benefits
Salary Range: $64,00-80,000
401(k) up to 5% matching
Medical/Dental/Vision
Basic Life and AD&D Insurance
Long Term/Short Term Disability
PTO: 160 hours (20 days) accrued per year
Sick: 9 days front-loaded
11 Federal Holidays, with the day back in lieu, if worked
3 Bereavement days
Employee Assistance Program and Employee Discount Program
Interview Process
Initial call with our Talent Acquisition team member
Panel interview with some of the team members and hiring managers at the company
Meet and Greet with the client
Research indicates that certain groups are less likely to apply for a position unless they meet every single requirement. If you meet some of the requirements and can offer a unique perspective for this role, we strongly encourage you to apply—you might be the perfect fit we're looking for!
The company is committed to the recruitment and selection of candidates without regard to sexual orientation, gender, ethnicity, age, political beliefs, culture, and lifestyle. We are committed to fostering a business culture that reflects these values and promotes equal opportunity.
Company Description
The company is a leading intelligence and strategic risk consultancy in the security sector.
The firm provides an innovative, entrepreneurial and fast-growing working environment, offering employees ever greater exposure to high-profile clients and challenges. The company offers fantastic opportunities for career progression within a successful company, and we aim to help our employees build their own personal profiles as well-regarded analysts within the broader industry.
Key attributes of the company employees are:
Self-motivated, and auto-improving individuals who can couple initiative and boldness with good judgement
Excellent written and spoken English
Clarity of thought and analytical flair
Strong, demonstrable interest in security and intelligence
The ability to work under pressure, demonstrate leadership when required but also be able to collaborate effectively in teams