Elite Network Engineer

Description

The role is a network engineer position that designs, deploys, manages and troubleshoots complex network infrastructure for a varied group of business clients through a managed services provider model.

It calls for experience across multiple tenants, quick problem-solving in different environments, and strong client-facing communication.

You will be the technical escalation point for the team and lead network architecture projects, with a focus on high availability and security for clients.

This role has no supervisory responsibilities.

Responsibilities

• Design, configure and deploy scalable LAN, WAN, WLAN and cloud network architectures suited to each client's needs.
• Support, monitor and optimise networks for clients across several vendor platforms, such as Cisco, Meraki, Fortinet, Aruba and Palo Alto.
• Act as the Tier 2 or Tier 3 escalation point for complex outages, routing faults, performance bottlenecks and security incidents.
• Use RMM, PSA and network documentation tools to keep visibility, track SLAs and automate routine operational work.
• Run network discovery assessments for prospective and new MSP clients, map existing topologies, identify security and operational risks, and build remediation roadmaps.
• Explain technical topics clearly to both technical and non-technical client stakeholders.
• Work with ISPs and hardware vendors to resolve service issues and manage RMA processes.
• Configure and enforce network security practices, including firewall policies, IPsec and SSL VPNs, micro-segmentation, zero-trust network access and compliance standards such as SOC 2, HIPAA and PCI-DSS.
• Support the company's mission and values through your day-to-day conduct.
• Keep a working knowledge of relevant federal, state and local laws and company policies, and act honestly, ethically and professionally.
• Deliver service that meets customer service expectations.

Requirements

• Be able to perform each essential duty to a satisfactory standard.
• A bachelor's degree in cybersecurity, information technology, business or a related field is required, or an equivalent mix of education and relevant experience.
• At least 4 years of hands-on work as a network engineer, including at least 2 years in a managed services provider or multi-client consulting setting.
• A deep understanding of BGP, OSPF, EIGRP, STP, VLANs, VXLAN, LACP, IPv4, IPv6 and QoS.
• Proven experience with enterprise hardware from several platforms, such as Cisco/Meraki, Fortinet, Palo Alto, HPE Aruba and Ubiquiti.
• Advanced hands-on experience with next-generation firewalls, site-to-site IPsec VPN tunnels, remote-access VPNs and Network Access Control.
• Experience with MSP tools such as ConnectWise, Autotask, Auvik, Datto, LogicMonitor, IT Glue or Hudu.
• Active industry certifications such as CCNP (Enterprise or Security), Fortinet NSE 4 or higher, Palo Alto PCNSA or PCNSE, or Aruba Certified Switching Professional.
• Strong time management, the ability to rank tasks across competing client emergencies, and excellent verbal and written communication.
• Hands-on experience configuring cloud networking constructs such as AWS VPC, Azure Virtual WAN and ExpressRoute or Direct Connect.
• Experience deploying and supporting SD-WAN solutions such as Fortinet SD-WAN, Cisco SD-WAN, Versa or Velocloud.
• Basic scripting skills in Python, Bash, PowerShell or Ansible for network management and provisioning.

Conditions

The job is mainly seated work requiring constant sitting, talking, seeing, hearing and use of hands and arms.

You will frequently stand, move about, climb steps, balance, stoop, kneel, crouch or crawl.

You may occasionally lift or move up to 10 pounds.

Reasonable accommodations may be made for people with disabilities to perform essential functions.

The company is an equal opportunity employer and does not discriminate on any basis prohibited by applicable federal or state law.

Benefits

• Benefit details for the US role are set out in the US benefits summary.