Director - Software Asset Management

Description

The company is a global provider of financial markets infrastructure and data, headquartered in the United Kingdom, with operations in 65 countries across EMEA, North America, Latin America and Asia Pacific. It employs 25,000 people, more than half of them in Asia Pacific, and its ticker symbol is the company.

For more than 300 years the company has supported financial stability and growth for communities and economies, and its open-access model gives customers flexibility, stability and trust.

The company values integrity, partnership, excellence and change, and it is building an inclusive culture where people can grow. Sustainability is a priority, and the company Foundation gives charitable grants to community groups that help people access economic opportunity.

Group Procurement manages third-party suppliers and wants the company to be easier and more attractive to work with. It runs a business partnering and supplier relationship management model aligned to partner groups and spend categories, and software asset management is a key part of managing software suppliers, compliance and value.

This role leads the software asset management capability and oversees compliance with the company's top 60+ software vendors. It also manages a software renewals team handling close to 200 renewals a year. The role sits in Technology Procurement and reports to the Head of Technology Procurement, which covers sourcing, risk, vendor strategy and the roadmap for spend.

Budget responsibility is £6m (indirect), with about 1 direct report and about 26 indirect reports.

You will work with the Head of Technology Procurement, Category Directors, the Group Head of Procurement, other Category Managers, the Group Procurement Centre of Excellence and Shared Services teams, the Engineering Function including ITAM teams, and business supplier owners and budget holders.

Responsibilities

• Lead an outsourced Managed Service Provider that interprets the company's software licence agreements, identifies rules, obligations and product metrics, and produces Effective License Positions (ELPs) to confirm compliance with licences and software use.
• Lead the MSP's work on ELPs for approximately £400M in annualised spend.
• Set the business direction for technology asset discovery tools, currently BigFix and Flexera, and own the SAM discovery toolset alongside technology partners.
• Drive software contract compliance and performance across departments.
• Build, roll out and improve software asset management policies, processes and procedures.
• Keep the programme compliant with current and emerging regulation, such as DORA.
• Put policy and process behind ITAM programme goals, promote the ServiceNow-based ITAM programme and help set its goals.
• Drive operational effectiveness.
• Coordinate the technical data needed to resolve ELPs and licence compliance.
• Coordinate sign-off of ELPs across technical and business teams.
• Work with Technology Procurement on renewals and new software contracts.
• Coordinate with software owners on maintenance renewal demand.
• Provide technical expertise and support for projects and audits.
• Work with team leads, business groups and accounting to resolve complex software licensing issues.
• Own the software licence desk MSP and help resolve end-user ordering issues, overseeing more than 1000 end-user software orders a year through the MSP.
• Make sure ideas and change are delivered on time and meet business requirements.
• Support licensing for cloud migrations of on-premises licences and help build the financial model for cost and licence consumption.
• Support a transformation programme that moves quickly.

Requirements

• Extensive experience in software audit or software consulting, or in leading a software compliance function.
• Significant experience managing Managed Service Provider teams.
• Experience working directly with software vendors to resolve compliance matters.
• Bachelor's degree or equivalent experience.
• Experience with FlexeraOne.
• Experience with the ServiceNow CMDB module or similar.
• Experience with BigFix Inventory, ILMT or similar.
• Ability to analyse software discovery data.
• Advanced Excel skills.
• Knowledge of complex vendor software contracts, licensing terminology and licensing rights.
• Experience conducting software vendor audits and an understanding of the risks of non-compliance.
• A proven record of software cost avoidance and savings.
• Strong financial knowledge, including profit and loss accounts and balance sheets.
• Experience working with nearshore and offshore delivery centres.
• Comfort with intermediate IT tools, SAM and procurement systems, and the ability to produce management information for sourcing and contract management.
• Ability to build relationships, influence, and act as an expert across the organisation up to Executive level.
• Coaching and mentoring of team members.
• Good written and verbal communication and influencing skills.
• Strong top-down critical thinking and the ability to write compelling narratives that guide sound decisions.
• Ability to cut through complexity, be pragmatic and get things done.
• Desirable: IAITAM Certified Software Asset Manager certification.
• Desirable: ITIL, CISA or CISSP certification.
• Desirable: procurement and/or SAM experience in a Financial Services regulated environment, information services companies, FinTechs or multi-country organisations, preferred.
• Desirable: FinOps.org FinOps Certified Practitioner certification or relevant experience.
• Desirable: hands-on sourcing in a global business across the full lifecycle, including supplier engagement and issue resolution, due diligence, purchasing, contract creation and management, ongoing supplier relationship management and contract termination.

Conditions

This is a Director-level role.

The company is an equal opportunities employer and does not discriminate on race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy, disability or any other protected basis, and it will reasonably accommodate religious practices and beliefs, mental health needs and physical disability needs.

Benefits

• Tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
• Colleagues can get involved in company fundraising and volunteering.