Director, Professional Services & Consulting

Description

The company sells cloud security that connects users, devices and applications in any location, delivered from over 200 public data centers worldwide and thousands of edge sites.

This role leads professional services and consulting for US federal, state, local and education (SLED) customers. It sits within the company's US government solutions unit and reports to Customer Success and Professional Services leadership.

You will run a senior team of architects, engagement managers and deployment consultants who deliver federal Zero Trust work under OMB M-22-09 and NIST SP 800-207.

Responsibilities

• Build and coach a team of delivery consultants, project managers and resident engineers on critical public sector deployments.
• Keep large Zero Trust rollouts for federal civilian, defense, intelligence and SLED agencies on schedule, in scope and tied to strict mission needs.
• Plan regional capacity, track utilization and billable margin, and clear backlog, working with FP&A and Operations on revenue and headcount forecasts.
• Act as the top escalation contact for public sector leaders and strategic Federal System Integrators, clearing delivery blockers and building executive trust.
• Apply FedRAMP High, DoD IL5, CJIS and Zero Trust standards to delivery methods, and work with systems integrators to grow partner delivery capacity and quality.

Requirements

• Take ownership of mission results and delivery quality, moving between long-range planning and hands-on detail.
• Care about customer missions and base decisions on solving real security problems and lasting customer success.
• Build trust through openness, give and receive candid feedback, and align matrixed teams on shared goals.
• Turn complex architecture and regulatory issues into clear plans and fast execution.
• Stay steady in fast-changing settings, handling government procurement cycles, agency demands and organizational change with composure and decisiveness.
• Show you can use modern AI tools to improve workflow, delivery and productivity.
• 10+ years leading and scaling professional services, technical consulting or customer delivery in enterprise software, cloud networking or cybersecurity.
• 5+ years managing people managers, senior technical consultants and engagement leads directly.
• Track record running services P&Ls, utilization, margins and capacity models above $15M annual services run-rate.
• Solid grasp of the US public sector, including federal procurement, prime and subcontractor structures, and standards such as FedRAMP, NIST SP 800-53/207 and DoD SRG.
• US citizenship required, with an active US Government Top Secret clearance or one active within the past 24 months.
• Preferred: experience building AI-driven delivery frameworks, predictive analytics or automation for services operations and public sector results.
• Preferred: hands-on knowledge of SASE, SSE, ZTNA, SWG and cloud workload protection architectures.
• Preferred: certifications such as CISSP, CISM, PMP or equivalent enterprise cloud security credentials.
• Preferred: experience creating and selling new service offerings, packaged migration accelerators and partner-led delivery programs.

Conditions

The role is full-time and follows the company's hybrid working model.

Base salary range is $199,500 to $285,000 USD, excluding commission, bonus, equity (if applicable) and benefits; the range reflects targets across all US locations and final pay depends on skills, experience and relevant education or training.

The company complies with all applicable federal, state and local pay transparency rules.

The company offers accommodations in recruiting for candidates who are differently abled, have long-term, mental health or religious needs, are neurodivergent or need pregnancy-related support.

Applicants must follow applicable laws and the company's security and privacy policies.

Benefits

• Health plans, vacation and sick time, parental leave, retirement options, education reimbursement and in-office perks.