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Business Technology (BT) is seeking a Director of BT Change Enablement and User Experience (UX) to lead the strategy and execution of change management and user experience practices across the organization's technology initiatives. This leader will unify change enablement and user experience into a single, cohesive function, ensuring that every technology investment is evaluated and delivered through the lens of the end-to-end Workmate experience — from how a change is communicated and adopted, to how intuitive and effective the resulting tools feel to use every day.
This is a high-visibility leadership role that sits at the intersection of technology delivery, organizational change management, and user-centered design — driving how the company enables its workforce to successfully adopt new systems, processes, and digital experiences.
About the Role
Responsibilities
Unified Change Enablement & UX Leadership
Lead change enablement and user experience as one integrated function, rather than parallel disciplines, ensuring consistent strategy, governance, and prioritization across both
Own the end-to-end Workmate experience perspective for all major BT-led technology programs — treating adoption readiness and usability as two sides of the same outcome, not separate workstreams
Establish a shared operating model, roadmap, and success metrics that connect change management milestones with UX quality and satisfaction indicators
Ensure decisions in one discipline (e.g., a rollout timeline or communication plan) are made with full visibility into the other (e.g., usability testing results or design readiness)
Change Enablement Strategy & Execution
Partner with program and project leaders to assess change impacts, build stakeholder readiness plans, and drive adoption across the organization
Develop and lead communication plans, training strategies, and organizational readiness assessments for large-scale technology rollouts
Define and track adoption metrics and success criteria to measure the effectiveness of change initiatives
User Experience Leadership
Set the vision and standards for user experience (UX) across internal business technology platforms and tools, anchored in a holistic view of the Workmate journey
Lead UX research, journey mapping, and usability testing to ensure technology solutions meet the real needs of Workmates
Collaborate with product owners, engineering, and design teams to embed user-centered design principles into the technology delivery lifecycle
Champion a culture of continuous improvement based on Workmate feedback and experience data
Leadership & Stakeholder Management
Build, mentor, and lead a combined team of change management and UX professionals operating as a single function
Serve as a trusted advisor to senior BT and business leadership on change readiness, risk, and user experience strategy
Partner cross-functionally with HR, Communications, Training, IT, and business unit leaders — including Workmate Experience teams — to align change and UX efforts with broader organizational goals
Influence and drive alignment across diverse stakeholder groups, including senior executives
Governance & Continuous Improvement
Establish scalable, unified change management and UX methodologies, tools, and playbooks for use across the BT organization
Monitor industry trends and best practices in organizational change management and enterprise UX, incorporating them into internal practices
Report on program health, adoption outcomes, and Workmate satisfaction to executive stakeholders as a single, connected narrative
What Success Looks Like
Change enablement and UX operate as one seamless function with shared goals, not siloed efforts
Technology programs achieve high user adoption rates and measurable business value post-launch
Workmates experience smoother transitions during major system and process changes, paired with intuitive, well-designed tools
A mature, unified change and UX practice is embedded across the BT organization, with the overall Workmate experience as its north star
Requirements
Basic Qualifications:
10+ years of experience in change management, organizational effectiveness, or user experience, with at least 5 years in a leadership role
Bachelor's degree in a relevant field (Business, Organizational Development, HR, Design, or related); advanced degree a plus
Other Qualifications:
Proven track record leading change management for large-scale enterprise technology implementations (e.g., ERP, HCM, CRM systems)
Strong understanding of UX principles, design thinking, and human-centered design methodologies
Demonstrated ability to bridge and unify traditionally separate disciplines (e.g., change management and UX) into a cohesive, outcomes-driven function
Excellent executive communication, stakeholder management, and influencing skills
Experience building and leading high-performing teams
Experience with the company or other major enterprise platforms
Background in Business Technology, IT, or a shared services/enterprise technology organization
Experience establishing a Center of Excellence for change management or UX
Familiarity with the Workmate experience ecosystem and how it connects to technology adoption
The company Pay Transparency Statement
The annualized base salary ranges for the primary location and any additional locations are listed below. The company pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the the company Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding the company’s comprehensive benefits, please click here .
Primary Location: USA.CA.Pleasanton
Primary Location Base Pay Range: $207,300 USD - $310,900 USD
Additional US Location(s) Base Pay Range: $175,000 USD - $310,900 USD
Our Approach to Flexible Work
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
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