Digital Solutions Engineer

Description

Multiple roles are open for this position on the support network team.

The company is a research-focused healthcare business that develops diagnostic and therapeutic products and related services, covering early detection, prevention, treatment and treatment monitoring for patients and healthcare professionals.

The role suits people who enjoy solving problems.

Responsibilities

• You lead remote or on-site installations of IT product solutions at customer sites.
• You work out what each customer needs, set realistic installation expectations, and line up resources to finish within the set timeframe.
• You validate IT solutions to judge how well they perform.
• You make sure every customer is fully satisfied with their IT product installation.
• You act as the technical point of escalation for lower levels on complex system issues and manage critical customer situations.
• You take part in new hire training and mentoring in your area of expertise.
• You keep the project on schedule and meet the specified performance parameters.
• You handle administration, including expenses, project and status reports, documentation, and compliance with regulatory requirements.
• You troubleshoot during installation and up to and after go-live, confirm the solutions are fully functional and used as planned, and escalate implementation issues when needed.

Requirements

• A bachelor's degree in information technology or management information systems, or a bachelor's degree in computer science (preferred), or 2 years of laboratory IT, general IT or product line experience, or 4 years of experience.
• You have installed and evaluated complex lab analyzers, IT products and automation systems.
• Preferred: technical skill with product groups such as Microsoft Windows, Microsoft SQL, Microsoft IIS, Oracle, Apache, JBoss, Drupal, PHP, MySQL, networking, security and Intersystems Cache.
• Preferred: fluency with healthcare integration standards such as ASTM, HL7, IHE, DICOM, HIPAA and ADT.
• Preferred: fluency with file parsing, such as XML and XSLT.
• Preferred: in-depth knowledge of clinical customers and of the key components of an LIS and lab IT processes and workflows.
• Preferred: ability to troubleshoot highly complex problems and drive them to resolution.
• Preferred: clear communication that translates requirements for technical and non-technical groups, and confident customer conversations when issues need organizational or operational expertise.
• Preferred: solid understanding of the RDC total solution, including how RDC IT solutions interact with instruments.
• Preferred: critical thinking to evaluate complex processes and complete complex assignments.
• Preferred: ability to work on complex problems where several factors across multiple systems affect the outcome.
• Preferred: ability to manage time and expectations across several projects at once.
• Preferred: quick learner who is willing to adopt new solutions.
• Preferred: 1 year of project or process management experience.

Conditions

This is a full-time, field-based remote role.

Expect to travel 25% of the time.

Living within 50 miles of a major US metropolitan airport is preferred.

The expected salary for this role in Indiana is $85,900.00 to $159,500.00. Final pay depends on experience, qualifications, geographic location and other job-related factors permitted by law.

Relocation benefits are not available for this role.

No company car is provided with this role.

Benefits

• A discretionary annual bonus may be available based on individual and company performance.
• The role qualifies for the benefits described in a linked summary.