Digital Solution Engineer - Nonprofits

Description

The Digital Solution Engineering team in the company for Nonprofits helps nonprofit organizations work more efficiently and innovate so they can deliver on their missions.

The team sits at the center of the Marketing Cloud technology landscape. It works with sales to find real business problems for customers and prospects, then builds solutions and processes to solve them and drive digital transformation.

The work includes workshops, whiteboarding sessions, presentations, demos and proof-of-concept builds, across many parts of the business and a wide technology stack.

Applicants may apply for a maximum of 3 roles within 12 months.

Responsibilities

• Act as a trusted advisor to customers across the US, demonstrating what the company can do and shaping their go-to-market strategies.
• Create assets for the wider team and design innovative solutions for complex technical and digital marketing needs.
• Work with sales, professional services, product teams, and current and prospective customers.
• Adapt your conversations to C-level, Director-level, management-level and user-level contacts, from high-level strategy to detailed technical discussion.
• Work with business stakeholders and technical resources to find technical challenges and goals in digital marketing, then build a solution and roadmap for the customer's success.
• Show how connected experiences work with the company Marketing Cloud through software demos and rapid prototyping, including executive-level demos, future-state customer journey strategies and long-term IT roadmaps.
• Present complex technology to C-level audiences with clear, persuasive storytelling.
• Keep up with product development, the product roadmap, industry trends and industry news.

Requirements

• Have 5+ years of solution engineering experience with a strong focus on marketing technology and customer engagement, including at least 5 years as a domain expert in personalization, loyalty, or marketing technology.
• Have a proven record of growing ACV through Martech solution selling, focused on personalization and loyalty for Enterprise customers.
• Be able to develop and explain a strategic vision for using Marketing Cloud capabilities to drive business outcomes and better customer experiences.
• Have shown thought leadership in marketing technology, influencing industry trends and best practices through presentations, white papers, or industry events.
• Have worked well with cross-functional teams, including sales, product management and customer success, to deliver complete solutions that meet client needs.
• Have previously worked as an Enterprise Specialist Solution Engineer for a CRM company or a similar technology company.
• Have a strong technical understanding of data-driven solutions and be able to design high-level architecture that fits business needs.
• Have a background in and a passion for nonprofit management and operations, including an understanding of industry trends.
• Be an excellent presenter who can tell stories that engage and inform stakeholders at every level.
• Be a self-starter who is creative, can lead, and can set priorities effectively in fast-changing environments.
• Have solid verbal, written, presentation and interpersonal communication skills to support collaboration and problem-solving within teams.
• Be able to work independently and as part of a team on technical challenges across varied environments.
• Hold a Computer Science degree.

Conditions

Equal opportunity: the company welcomes applicants from all backgrounds.

Benefits

• Benefits and resources are offered to help you balance your life and perform at your best.
• AI agents are used to speed up your impact, and you will help bring Agentforce to organizations of every size.