Dermatology Medical Assistant - EHR Software Trainer

Description

The company makes a dermatology practice platform that covers practice management and electronic health records.

It is looking for a self-motivated software trainer who has taught staff medical software workflows and procedures.

You would work alongside the software development team to make sure users understand the product and its procedures.

Responsibilities

• Teach and coach staff on software procedures in person, by video call, or through webinars.
• Learn the applications on your own and keep up with each update as it ships.
• Spot and propose changes that would improve operations or the product.
• Act as the link between business and technology teams, with customer-facing duties.
• Handle internal tickets, tasks and special projects that management assigns, and follow up on them.
• Send project status updates when needed.
• Take part in testing as improvements are built.
• Own the customer training projects that senior management assigns.
• Write training manuals for every customer.

Requirements

• Grasp of real clinical flow and how workflows affect it, including solutions to problems.
• Prior experience with physician practice management (PMS) or EHR software.
• Understanding of revenue cycle management (RCM) workflows.
• Proficiency in Microsoft Office.
• Skill in analyzing process data and business processes.
• Strong communication skills and experience building and managing customer relationships.
• Sharp analytical thinking and quick learning.
• Strong project management and problem-solving skills.
• Able to work alone, pick up new tasks, juggle several at once, meet deadlines, and drive yourself.
• High drive to help the company succeed.
• 2-3 years of work experience.
• Bachelor's degree preferred.
• Ideally, dermatology medical assistant experience and solid knowledge of medical terminology and clinical workflows.

Conditions

Full-time, remote role.

Overtime is required, including off-hours work during go-lives.

Frequent travel is expected, about 75% of the time across the US, often at short notice.

The company follows EEO guidelines for recruiting, hiring and all other employment terms, and keeps applicant information confidential.