Business Applications & AI Engineer

Description

The company is a national dermatology practice that acquires and partners with dermatology practices across the United States.

The role is the main technical resource for the company's business application ecosystem, covering Dynamics 365, Power Platform, HubSpot, Microsoft Copilot, AI solutions, workflow automation and integrations.

You will work with business stakeholders, operational leaders and technical teams to find process improvements, automate manual work, raise data quality and deliver solutions that scale.

The work includes gathering requirements, documenting processes, building technical solutions and managing enhancements, while keeping solutions aligned with company goals and governance standards.

The team is a mix of hard-working people focused on supporting the company's partner dermatologists.

Responsibilities

• Act as the main technical owner and expert for business applications, including Dynamics 365, Power Apps, Dataverse, HubSpot, Microsoft Copilot and other enterprise business systems.
• Design, build, customize, configure and maintain applications, workflows, forms, automations, integrations and data models that support business goals.
• Run stakeholder interviews, workshops and requirement sessions to uncover business needs and write detailed functional and technical requirements.
• Produce business requirement documents, solution designs, scope documents, process flows, user stories, acceptance criteria and implementation plans.
• Build and maintain integrations between enterprise applications using APIs, Power Automate, Azure Integration Services, Microsoft Graph, web services and other approved platforms.
• Develop and support AI-enabled solutions with Microsoft Copilot, Copilot Studio, Power Platform AI features, Azure AI services and approved generative AI tools.
• Take part in Agile work, including sprint planning, backlog refinement, estimation, sprint reviews, retrospectives and releases.
• Work with business leaders, department staff, vendors and technical teams to deliver business application solutions successfully.
• Build and maintain operational and executive reports in Microsoft Power BI, including data preparation, semantic models, dashboards, visuals and data-access controls.
• Create and maintain application documentation, training materials, governance standards, support guides and knowledge transfer materials.
• Review existing business processes to find chances for workflow improvement, automation, system consolidation and data standardization.
• Set and maintain governance standards, security models, change control, development standards, testing procedures and lifecycle practices for business applications.
• Work with software vendors, implementation partners, consultants and internal staff to troubleshoot issues, manage enhancements and assess new platform features.
• Create and deliver user training, documentation, adoption plans and change management for new business applications and AI initiatives.
• Track emerging AI technologies and find ways to use Microsoft Copilot, Copilot Studio, Azure AI services and automation to improve business results and efficiency.

Requirements

• Advanced experience administering and customizing Microsoft Power Platform, including Power Apps, Power Automate and Dataverse.
• Experience with Dynamics 365, HubSpot or similar business application platforms is a plus.
• Experience designing, building and supporting integrations using APIs, Power Automate, Microsoft Graph, REST services, webhooks and related technologies.
• Experience gathering requirements, analyzing business processes, interviewing stakeholders and designing solutions.
• Experience working in Agile, Scrum, Kanban or sprint-based application development.
• Experience implementing and supporting Microsoft Copilot, Copilot Studio, AI-assisted workflows, automation or comparable AI technologies.
• Strong understanding of relational databases, data modeling, application security, business process design and platform governance.
• Moderate hands-on experience with Microsoft Power BI, including Power Query, data modeling, reports and dashboards, basic DAX, workspace management, scheduled refresh and report security.
• Strong communication, documentation, presentation, facilitation and stakeholder management skills.
• Experience customizing CRM, ERP, workflow, business intelligence or operational platforms in organizations with several locations.
• Experience writing technical specifications, solution architecture documents, user stories, process maps and scope-of-work documents.
• 5+ years designing, customizing, developing, integrating and supporting enterprise business applications, workflow automation and business process platforms.
• Preferred: Databricks experience.
• Preferred: Power Platform Developer certification.
• Preferred: Dynamics 365 certification.
• Preferred: HubSpot Sales Hub or Marketing Hub certification.
• Preferred: Microsoft Copilot certification.
• Preferred: Azure AI experience.
• Preferred: experience with business systems in healthcare organizations.
• Preferred: a bachelor's degree in Information Systems, Computer Science, Engineering, Business Technology or a related field. Equivalent professional experience may be considered.
• Preferred: Microsoft Power Platform Developer Associate, Dynamics 365, Microsoft Copilot, Azure AI or comparable application development certifications.

Conditions

Full-time position.

Hybrid work arrangement.

All employment decisions, including hiring, promotion, pay, training and termination, are made without regard to protected characteristics.