Data Implementation Manager

Description

The company is an AI platform for mortgage servicing, building an AI-native operating system for regulated finance.

The company first built and ran its own mortgage servicer on its platform to prove the technology could replace the mainframe systems servicers have relied on for decades. Carrington later acquired that servicer and adopted ValonOS as its core platform, so the company could concentrate on growing its SaaS platform.

ValonOS is on track to power 1 in 6 U.S. mortgages across major servicers including Newrez, Carrington, and ServiceMac. Every process on the platform is structured and programmable, which lets AI agents handle core servicing tasks such as payments, escrow, and homeowner questions within the system's controls.

The company recently closed a $150 million Series D at a $2.3 billion valuation. Ribbit Capital led the round as a new investor, and a16z, an existing backer, continued to support the company.

The team is rebuilding mortgage servicing from the ground up. The Data Implementation Manager will coordinate and launch complex data deployment workstreams that change how mortgage servicers operate.

You will work across data, deployment strategy, engineering, and product teams, keep communication clear, and drive delivery of the company's most important initiatives.

Responsibilities

• Work directly with clients to migrate and transform their data so deployments succeed.
• Coordinate communication and collaboration among data, deployment strategy, engineering, product, and other stakeholders so everyone shares the same understanding and direction.
• Find and put in place process changes that improve efficiency, predictability, and quality across the development lifecycle.
• Share program status, risks, and dependencies with all relevant stakeholders on a proactive basis, keeping everyone transparent and aligned.
• Spot likely roadblocks and work to resolve technical, operational, and organizational issues that could affect delivery.
• Set clear success metrics for programs, track progress regularly, and use the data to guide decisions.

Requirements

• You have 5+ years as an Implementation Manager, Customer Success Manager, or PM in a fast-paced, complex software development environment.
• You have a record of delivering large-scale, cross-functional technical programs.
• You understand the software development lifecycle (SDLC) and several agile methodologies.
• You communicate well and build relationships, and you can influence and align a varied group of stakeholders.
• You solve problems well and take a proactive approach to spotting and reducing risk.
• You do well in a dynamic, fast-changing startup.
• Fintech team experience is a plus but not required.

Conditions

Equal opportunity employer committed to diversity and inclusion; hiring decisions are based solely on qualifications, merit, and business needs, and discrimination or harassment based on any protected characteristic is prohibited.

Benefits

• Competitive base salary, equity in the company, and a 401(k) plan. The base salary range covers multiple levels, and level is set by a mix of experience and interview performance.
• Comprehensive medical, dental, and vision coverage, plus support for physical and mental well-being.
• Daily lunch and dinner from Forkable for in-office team members.
• Pre-tax deductions for public transit, rideshares, and parking.
• Company-wide orientation, learning and development opportunities, and regular review cycles that include 360-degree feedback.
• Quarterly budget for team and company outings, such as team swag, cooking classes, or team dinners.
• Flexible paid time off with no annual limit, sick days, and 11 company holidays.
• 12 weeks of fully paid leave for birthing and non-birthing parents to bond with a new child.