Customer Engineer - Process Diagnostics & Control (PDC)

Description

The company is a global leader in materials science and engineering. Its equipment sits behind nearly every new semiconductor chip and advanced display made worldwide.

The equipment the company builds and services is key to AI and to bringing next-generation chips to market.

The team supports learning and career growth while you take on hard problems for customers.

Responsibilities

• Install, maintain, and upgrade customer equipment.
• Troubleshoot with digital analytics and basic diagnostic methods, with help from senior field service engineers.
• Work with senior engineers and or the customer to grasp roadmaps, process flows, inflection points, requirements, and business goals.
• Train and mentor junior field service engineers.
• Carry out preventive and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
• Communicate directly with customers to keep their operations running smoothly and service high.
• Take on other tasks as they come up.

Requirements

• An associate degree, military technical training, field service experience, or a trade certification.
• 4-7 years of work experience in the semiconductor industry or another equipment support industry.
• Solid mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and or thermodynamics.
• Strong skill with hand tools, including knowing when to use each one, and with digital multimeters.
• Clear written and verbal communication.
• Basic working knowledge of Microsoft Excel, Word, and PowerPoint.
• A valid driver's license, and the ability to obtain a passport if travel is required.
• Ability to meet all on-site requirements, including safety, environmental, and COVID-19 protocols.
• Physical demands: often extensive walking and standing, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, and lifting up to 35 lbs. You must tell colors apart, work with electricity, work in noisy settings, and use hand and power tools.
• Clean room work requires appropriate PPE such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Conditions

Full-time, regular position based in Santa Clara, CA.

Pay range: $42.50 to $58.90.

Pay is set by location, hire grade, job knowledge, skills, experience, and internal equity with current team members.

Travel: about 20% of the time.

Relocation is available.

For sales roles, the posted range is the Target Total Cash range, which is base salary plus target bonus at 100% goal achievement.

Benefits

• A comprehensive benefits package.
• Programs for health and wellbeing, personal and professional growth, at work and at home.
• Possible participation in a bonus program and a stock award program, where applicable.